Implementation Engineer

Implementation Engineer - Intermediate

(Looking for Immediate Joiners or max 30-40 days Notice Period)

Our client is a market leader in smart airport management technology. Our software is used by the world's best airports to improve how they run their operations and deliver brilliant traveller experiences. We bring innovation and pace to the market and are a frontrunner in transport-related artificial intelligence.

Within our Passenger Predictability group, our solutions focus on the analysis of queue and movement patterns as well as capacity forecasts. Our product, is a cloud-based system that collects and analyzes data via proprietary (Bluetooth / WiFi) sensors, as well as third-party data sources such as camera, LiDAR, radar, infrared counters, coils, boarding cards, calendars, etc.

The solution primarily helps airports to forecast passenger appearance, optimize staff resources, reduce queue and travel times, and improve the experience for the passengers. In addition, we also create solutions for road traffic, railway stations, ports, ski resorts and amusement parks, with similar work and end-results.

The size of our installations are growing rapidly, and we are therefore seeking a skilled analytical person, who can implement our solutions to help airports predict passenger arrival and flow.

As an Implementation Engineer, you will develop and maintain a working knowledge of our products and use this to perform a range of in-house technical tasks which configure and optimise solutions for individual customers. This will involve:

• Remotely configuring sensors to deliver optimal coverage and performance
• Aggregating sensor data to visualise the real-world and analysing this to understand passenger movement patterns, queues, flows and predictions
• Making implementation decisions specific to the customers environment
• Configuring our platforms filtering engine, reports and dashboards
• Validating the resulting metrics & visualisations

This role provides the opportunity to utilise and develop both technology and product skills along with data analyst skills.

Your contribution connects our Product Development to the real-world, helping client consistently deliver, maintaining the trust of our customers and ensuring their airport operations achieve the high standards that their travellers deserve.

Responsibilities:

• Generate solution installation specifications based on proposals and product information
• Implementation of our client's products and solutions
• Perform factory acceptance testing and support user acceptance testing
• Technical documentation for deployed solutions and user documentation
• Working effectively with other product team members located in different countries to support product solutions
• Maintain task estimates, status and progress for your work in the teams task management tools

Experience & Qualification :

• BE / BTech Degree or equivalent level of experience.
• 4-6 years experience in a similar role. Configuration and optimisation of products for individual customers
• Applying problem-solving and logic skills to best utilise product features for real-world data & scenarios
• Interpreting and analysing patterns in numeric and/or visualised data to gain understanding, support decision making and aid identification and resolution of problems
• Selection, configuration and optimisation of filters/functions to generate accurate metrics
• Validation of implemented solutions to demonstrate their acceptability
• Ability to understand and communicate technical and business concepts
• Working knowledge of SDLC methodologies
• Technical and programming skills in one or more of the following:
• Database scripting languages (SQL)
• Unix / Linux, Networking knowledge
• Python / shell script knowledge
• Data preparation, data aggregation, data visualisation, data analysis, statistics, R
• Experience of managing own tasks and maintaining/reporting their status and progress in standard business tools
• Capable of using standard desktop software packages

Personal Attributes:

• Proven ability to learn when exposed to new technologies
• Personal responsibility and the ability to work in a team or autonomously
• A can-do attitude
• An optimistic outlook on life, common sense, and a sense of humour are essential
• A passion for excellence and a commitment to be the best
• High levels of energy, sound judgement and determination to achieve with a sense of urgency
• Strong analytical, problem solving and logical thinking skills
• High attention to detail
• Good relationship management and interpersonal skills
• An open-minded consultative approach
• Ability to give and receive positive and constructive feedback
• Fluent in English – both written and spoken

Specialised Skills:

• Experience of working with any of the following advantageous but not essential: stereoscopic camera, LiDAR, sensor data, telemetry data, temporal and spatial data, real-time object tracking, queue measurement, people flow modelling, movement analysis, computer vision
• Experience of airport operations advantageous but not essential

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