Roles & Responsibilities:
Are you passionate about the successful deployment and integration of software, systems, or technology solutions within an organization If your response is a resounding yes, then we are hunting for you.
As an Implementation Engineer at SmartQ, your primary goal will lie in turning a theoretical system design into a practical and functional reality. In addition, you will play a critical role in the successful adoption of new technologies or systems, ensuring the result aligns with the needs and expectations of the organization. Effective communication, problem-solving skills, and technical expertise will keep you a cut above the rest in this role.
If you are a dynamic, results-oriented engineer with a proven track record in steering MNCs toward unprecedented success, we invite you to seize this opportunity to make a profound impact on our global presence. Do you possess all these skills and wish to make a significant difference in the world of food and technology Join us now!
- Implement and help clients implement SmartQ platform products remotely for the client
- Train the users on the usage of the technology & Help in creating user manuals
- Interact with customers and clients on a daily/weekly basis via email or calls or chat regarding various queries.
- Manage Customer expectations on the deliverables.
- Coordinating and working with the client on multiple levels - decision-makers, site managers and ground-level operation staff.
- Understanding the issues faced by customers across different solution platforms is provided.
- Answer inquiries, resolve complaints and provide information regarding solutions provided by SmartQ in that location.
- Maintains ownership of customer issues until problem resolution.
- May be responsible for pre-sales and post-sales service to customers.
- Knowledge of products, customers, services, policies, and procedures.
- Ensure all customers queries are investigated and resolved, escalating issues if appropriate, to the responsible personnel.
- Documentation for reporting and client communications.
- App configurations, menu detailing and verifications, ensuring user experience at the best.
Qualifications:
- Excellent communication skills (both written and verbal) in English
- Strong knowledge in JSON & Expertise in Troubleshooting & Configuration
- Stakeholder Management & multitasking abilities
- A high degree of focus along with time management and planning
- 2+ Years of experience in the relevant field
- Good with interpersonal skills, decision making, follow the processes, work with collaboration, leadership, etc.
