Job Description
Role & responsibilities
- Solution and configure Zenoti to meet customers business processes
- Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
- Extract, transform and load data across systems into Zenoti
- Identify significant risks, unknowns, and define and drive mitigation plans
- Address customer issues and concerns in a timely fashion to ensure customer satisfaction
- Stay up-to-date with product knowledge, business flow, sales process and market dynamic.
- Build expertise on data migration tools and techniques, legacy software data structures in order to improve the quality of customer onboarding experience
- Maintain complete documentation and follow organizational processes to ensure the successful implementation of Zenoti products.
- Ensure the adherence to SLAs, and key metrics according to the organization's goals and objectives
- Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.
Preferred candidate profile
- 1-6 years of experience in implementing software systems with hands-on experience in data transformation, system validation, and migration tasks.
- Deep knowledge of features in MS Excel, working knowledge of database systems a plus
- Ability to use tools/scripts to transform data for setting up customer sites
- Ability to innovate and develop tools to enhance the migration process
- Experience with data migrations and data mapping
- Good to have knowledge of Web Design using HTML,
- Ability to adhere to and develop quality checks to demonstrate the integrity of data migration from legacy systems into Zenoti
- A technology-centric background
- Strong logical, analytical, and problem-solving skills
- Excellent communication skills
- Can work in a fast-paced environment across multiple projects.
More Info
About Company
ZenotiZenoti (formerly ManageMySpa) offers a web-based software for service industries such as spas, salons, medical spas, cosmetology clinics, fitness centers, slimming centers etc. with capabilities including point of sale (billing), appointment book, inventory, employee management, marketing, customer loyalty and reporting. The software supports cross-platform devices. The plans offered by the startup ranges from US$100 to US$500 a month, the higher end being for the multi-locational enterprises. Currently has 7k+ spas around the globe using its solution. Clients in India include Kaya Skin, Enrich Salons, O2 Spas and Blush Clinics. Also has offices in Seattle, Dubai, Manila, KL, Jakarta and Melbourne.
