Implementation Consultant
Job Description
Role Responsibilities:
- Configure Sprinklr solutions based on customer needs and platform best practices.
- Act as a key contact for clients, managing onboarding, training, and escalations.
- Deliver consulting support and insights across various project phases.
- Collaborate with internal teams to ensure product adoption and operational excellence.
Key Deliverables:
- Execute platform deployments ensuring alignment with future client needs.
- Conduct platform health checks and recommend upgrades or enhancements.
- Train customer users to maximize platform utility and satisfaction.
- Analyze and address performance issues, escalating where necessary.
More Info
Key Skills
Platform configuration
About Company
Sprinklr
Skills:
Software Development Lifecycle (SDLC), Solution Design, Configuration, Requirements Gathering, Unit Testing, Axiom ControllerView, AxiomSL, AxiomSL On-Prem implementations, FinReg, Trade Transaction Reporting, Technical and project documentation, Nasdaq certification in AxiomSL, End-user platform solution training, Production Support, Regulatory Reporting, Local Regulatory Reporting, Testing support, GSD Reporting, FINSTAT, Capital Risk, Development
Skills:
System Integration, Sdlc, Technology Consulting, Database Concepts, Troubleshooting, RDBMS Data Structures, Business Analysis
Skills:
System Design, Testing, platform health checks, Training, solution implementations, enterprise software platforms, user onboarding, Business Analysis
Skills:
Wireshark, Ivr, Groovy, Rtp, Javascript, Amazon Connect, System Architecture, Cti, Webrtc, RingCentral, Dialer, ACD, Cisco Webex Contact Center, VoIP, Voice and Non-Voice Contact Center applications, platform configuration, Genesys Engage, Salesforce Service Cloud, VoIP troubleshooting tools, SBC, contact center infrastructure, voice technologies, API integrations, SIP
Skills:
Json, Functional Specifications, Test Plans, Business Systems Analysis, software application workflows, Agile Scrum development methodology