Job Title: Implementation & Training Consultant
Department: Professional Services
Reporting To: Head of Professional Services
Location: Panaji, Goa - India
Job Type: Work from office
Job Description:
We are looking for a product-focused professional to join our Implementation & Training team.
This team drives product training for new hires and travel industry clients, and plays a key role in client implementations and Go-Live support.
Duties and Responsibilities:
- To analyze, document and propose functional solutions for Travel Studio related business areas and to contribute to functional specifications.
- To conduct user workshops with clients to understand the business requirements and translate these into recommended configurations in Travel Studio.
- To analyze and document client business processes and workflows.
- To produce functional specifications for System Change Requests based on the results of business analysis of client requirements.
- To work closely with project managers, clients, development team and any third-party regarding software functionality, throughout the development lifecycle.
- To assist in the design and execution of test scenarios and test scripts.
- To assist in the production and maintenance of user manuals and client specific documentation.
Skills Required
- International Travel Industry Domain Knowledge with Work Experience is preferable.
- Excellent Communication Skills, Both Verbal & Written.
- A knack for training, testing, computer literate, keen learner & ability to grasp product functionality quickly.
- Proficiency at problem solving, resolving issues, answering queries, ability to think Out of The Box.
- Proven experience interacting directly with system end users.
- Experience of operating in a range of Tour Operating business processes.
- Experience of product configuration and testing of Tour operating software.
- Results orientated with good verbal and written communication skills.
- Proven ability to use Microsoft Word, Excel, PowerPoint.
- Good interpersonal skills to communicate effectively at all levels of an organization.
- Ability to work both in a team and independently.
- Desire and willingness to travel to client site to conduct training workshops.
Experience Required
- Minimum of 4 years of experience
Qualifications Required
- Bachelor's degree in Computer Science, Information Technology, Business Management, or related field.
