Implementation Consultant and Integration Developer

Job Description:

• Validate our understanding of requirements and define functional and technical requirements for the Sprinklr platform
• Lead end to end implementation of CCaaS solutions for enterprise clients
• Define implementation strategy and solution architecture aligned to client goals
• Lead client discovery workshops requirement gathering sessions and strategic planning for roadmap alignment and value realization
• o Conduct Workshops and gather business requirements
• o Identify workflows and integration needs

Key Responsibilities:

• Years delivering contact centre or CCaaS implementations
• Experience with platforms such as Genesys Amazon Connect Cisco Webex RingCentral or similar
• Strong understanding of voice technologies VoIP SIP RTP WebRTC
• Experience in solution architecture integrations and API design
• Proven track record delivering complex enterprise projects
• Strong client facing communication and stakeholder management skills
• Ability to manage multiple projects in a fast paced environment
• Architect and implement end to end integration solutions
• REST APIs Postman
• Middleware iPaaS platforms e
• g
• MuleSoft Boomi Azure Integration Services
• API orchestration and data transformation JSON XML
• ETL ELT pipelines for customer interaction data
• Authentication mechanisms OAuth 2
• 0 SAML OpenID Connect API keys iPaaS platforms and enterprise API gateways
• JSON XML CSV Kafka
• Java Python Node
• js or
• NET

Technical Requirements:

• Sprinklr

Preferred Skills:

Technology->Communication->IVR/CCT,Technology->Infrastructure-Contact Center->IVR Concepts