Impact Manager 2

Role Overview

The Impact Manager (P2) is an entry-level growth and account support role designed to build future Impact Managers. This role focuses on learning aggregator operations, executing account-related tasks, understanding client growth levers, and supporting senior Impact Managers in driving brand performance.

The individual will work closely with the Impact Management team to gain hands-on exposure to restaurant growth strategies, platform operations, reporting, and campaign execution before independently managing client accounts.

Why This Role Matters

• Learn the fundamentals of brand growth on aggregator platforms.

• Build expertise in menu management and platform operations.

• Support growth initiatives for client brands.

• Develop analytical and problem-solving skills

• Create a strong foundation for progression into the Impact Manager role.

Key Responsibilities

1. Platform & Menu Management

• Execute menu updates across aggregator platforms.

• Coordinate menu additions, deletions, and modifications.

• Ensure menu accuracy, pricing, and content updates

• Monitor platform listings and report discrepancies.

2. Operational Support

• Assist senior Impact Managers in daily account operations

• Coordinate with internal teams for task execution.

• Track pending requests and ensure timely closure.

• Maintain account hygiene across platforms.

3. Data & Reporting Support

• Collect and organise performance data.

• Prepare basic reports and dashboards.

• Track campaign performance and operational metrics.

• Identify data inconsistencies and escalate when required.

4. Learning & Development

• Understand how restaurant brands grow on aggregator platforms.

• Learn investment planning, marketing concepts, and platform dynamics.

• Participate in internal training sessions and review meetings.

• Shadow client discussions and strategy meetings to understand account management.

5. Cross-Functional Coordination

• Work closely with Operations, Marketing, Design, and Tech teams.

• Follow up on execution-related tasks.

• Ensure assigned deliverables are completed within timelines.

Skills Required

• Strong communication skills.

• Attention to detail.

• Good analytical thinking.

• Basic proficiency in Google Sheets/Excel.

• Willingness to learn and take ownership.

• Experience in e-commerce, food-tech, or aggregator platforms.

• Basic understanding of digital marketing.

• Data handling and reporting skills.

Growth Path Impact Manager (P2) → Impact Manager → Senior Impact Manager

Based on performance, business understanding, ownership, and ability to independently manage accounts, the individual may be considered for progression into the Impact Manager role.