Illumio - Cyber Sec Professional

Software update of PCE and VENs.

Manage life cycle of the product (end of support, compatibility...)

Manage safety rules and Reporting

Reviews / control of the rules implemented by the business

Manage capacity management

Managing support (L1, L2, L3 requests, incidents and changes), administration

Analysis of console alerts

Activating/deactivating specific rules

Monitoring and analysis of PCE alerts on the console

Monitoring VENs

Ensure continuity and recovery of the IT PCE service

Helping with Trouble shooting/alerts, malfunctions and support for the use of the solution/ end users

Act on alerts received through tickets or monitoring tools.

Good Troubleshooting of Illumio related components on Windows and Unix servers.

Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations.

Responsible for handling Incident and Request Management.

Participate in Change and Problem Management

Provide required inputs to stakeholders involved in case of critical incidents like outages.

Raise change requests where required.

Implement Standard and minor changes.

Ensure ITIL compliance for all incidents and service calls

Ensure KPI compliance for all incidents and service calls

Adhere to documented notification and escalation process

Communicate to the customer while responding to a case and after resolution of the case.

Participate in regular reviews with the team

Update daily reports and checklists as defined.

Create and update documentation

To be proactive and have an Agile mindset to manage and execute Agile Scrum activities.