IDM T2 Specialist

The Identity and Access Management (IAM) team provides services for Nokias workforce and business-to-business domains. Our diverse global team maintains over a dozen IAM-related services in legacy on-premises and modern cloud landscapes. Nokia IAM is currently focused on renewing services to leverage cloud platform capabilities. We are seeking an experienced IDM specialist to support Nokia Identity Management services in a second-tier support role.

You Have:

• Bachelors degree in computer science with 3+ years of hands-on experience with Identity management systems and 1+ years of hands-on experience using NetIQ IDM suite
• Basic understanding and hands-on experience with NetIQ Identity Manager Engine, Drivers, Remote Loader, iManager, User App, Workflows, Policies, Drivers (User app, AD, Role and Resource, etc.)
• Experience with Identity life cycle, groups, and role management
• Working knowledge of Active Directory, eDirectory (LDAP) and O365 tools
• Understanding of networking, firewalls, PKI, and TLS
• Experience with Unix/Linux operating system commands, utilities, and scripting, SQL.

It would be nice if you also had:

• ITIL foundation certificate
• Problem-solving skills
• Experience with scripting (PowerShell, JavaScript, Python, etc.)
• Knowledge on cloud services, such as GCP and Azure
• Solve incidents and service requests
• Solve technical problems with the IDM services
• Perform recurrent maintenance tasks on all IDM components
• Monitor the current environment and take proactive actions to maintain the service
• Interface with tier 1 (via ServiceNow), IDM T3, and Service Delivery Management.