Job Description
In the role of Domain Shift Lead, you'll work in a dynamic, collaborative environment where innovation and teamwork are key. You will lead a skilled team of L1/L2 engineers, fostering a culture of accountability and continuous improvement. Together, you will tackle high-stakes incidents, ensuring seamless operations across ICT NOC, Network, and Unix domains. You will benefit from exposure to cutting-edge technologies and processes, enhancing your leadership and technical expertise. We prioritize your growth, offering opportunities for skill development and cross-training. Enjoy competitive benefits package, flexible work arrangements, and the satisfaction of driving service excellence while building strong relationships with customers and stakeholders. Your contributions will directly influence operational stability and service quality.
How You Will Contribute And What You Will Learn
- Lead and manage L1/L2 engineers in ICT NOC, Network, and Unix domains for 24x7 operations.
- Oversee incident management processes, ensuring SLA compliance and effective resolution.
- Act as primary escalation point for major incidents and drive timely service restoration.
- Ensure proactive monitoring and execute operational routines for service assurance.
- Build and maintain strong relationships with customers, delivering performance updates and insights.
- Drive continuous improvement initiatives and ensure adherence to ITIL processes.
- Track KPIs and SLAs, conducting performance reviews and skill development sessions.
- Promote operational excellence and manage high-pressure situations effectively.
Key Skills And Experience
Must-Have:
- Require bachelor's or master's degree with related field.
- Typically, a minimum 10-15 years of experience with telecommunication domain
- Proven experience in ICT / Telecom NOC / Network / Unix operations in 24x7 environments
- Strong knowledge of ITIL frameworks and operations management practices
- Hands-on experience with monitoring and event management tools (e.g., LogicMonitor, SCOM, Splunk)
- Excellent communication and decision-making skills
- Demonstrated ability to manage high-pressure situations and complex incidents
Nice-To-Have:
- Broad understanding of network technologies (Routing, Switching, Firewalls)
- Experience in infrastructure management (Servers, Virtualization, Storage)
- Familiarity with Core, VAS, IMS Operations
- Track record of driving continuous improvement initiatives
- Capability in developing and mentoring team members
About Us
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.
Learn more about life at Nokia .
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .
About The Team
Some of our benefits:
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
