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Job Description:
Objectives / Purpose:
The
The ICSS Flex Vendor Management Specialist:is accountable for the
day-to-day operational execution: of ICSS Flex vendor processes. The role ensures that Flex vendor engagements are
accurately processed, transparently tracked, and operationally compliant:, enabling smooth Demand to Fulfillment execution for Flex capacity and reliable vendor performance monitoring.
Success in this role is measured by
process reliability, data accuracy, timely execution, and effective coordination: across ICSS, Procurement, and vendor stakeholders. The Specialist operates under established governance and works in close partnership with the ICSS Flex Vendor Operational Manager.
ACCOUNTABILITIES:
Flex Vendor Operations and Governance Support:
- Own day‑to‑day execution of defined ICSS Flex vendor operating processes, ensuring data, trackers, and reports are accurate, complete, and up to date.
- Deliver reliable operational inputs for governance and performance reviews, enabling clear visibility of Flex vendor engagements
Contract and Engagement Support:
- Own operational coordination of Flex vendor engagements from approval through execution, ensuring milestones, dependencies, and required documentation are tracked and completed.
- Ensure engagements are activated on time and operational steps are executed in line with contractual and governance requirements.
Flex Vendor Performance Monitoring:
- Own ongoing monitoring of Flex vendor performance against SLAs, KPIs, and Demand to Fulfillment related operational metrics.
- Deliver clear, timely performance reporting and maintain documented tracking of deviations and follow‑up actions to enable early issue identification.
Risk and Compliance Support:
- Own tracking and documentation of operational risks related to Flex vendor usage.
- Ensure required compliance and audit evidence is collected, maintained, and readily available, supporting audit readiness and adherence to internal standards.
Stakeholder Collaboration:
- Act as the primary operational coordination point for Flex vendor topics, ensuring timely information flow across ICSS teams, Procurement, Finance, and vendors.
- Clearly document, track, and escalate operational issues to support efficient resolution and decision‑making.
Continuous Improvement Support:
- Own identification of recurring operational issues, process gaps, or inefficiencies within Flex vendor operations.
- Contribute to process improvements, standardisation, and documentation updates to improve efficiency, consistency, and transparency.
ICSS-SPECIFIC RESPONSIBILITIES:
- Own operational execution of ICSS Demand to Fulfillment activities related to Flex vendor capacity, including request coordination, proposal tracking, and system updates.
- Ensure contract requests and related documentation are created and maintained accurately, enabling reliable linkage between demand, capacity, and delivery.
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:
- Bachelor's degree in Business, Supply Chain Management, Operations, or a related field.
- 2–3 years of experience in vendor operations, procurement support, operations, or a similar coordination role.
- Basic understanding of vendor management, contracts, and service delivery models.
- Strong organisational skills and attention to detail.
- Analytical mindset with the ability to work with data, reports, and operational metrics.
- Good communication and collaboration skills, with the ability to work across teams.
- Ability to follow defined processes while continuously looking for improvements.
Preferred Experience
- Exposure to vendor management, procurement, or operational roles in a global organisation.
- Experience in pharmaceutical, healthcare, or technology environments.
Familiarity with demand intake or capacity management processes.
Locations:
IND - Bengaluru
Worker Type:
Employee
Worker Sub-Type:
Regular
Time Type:
Full time
