IBM Sterling OMS Developer

Ford Motor Company is looking for a Senior IBM Sterling OMS Developer to join our Order Management engineering organization in Chennai. This role is suited for an experienced engineer who enjoys working in complex enterprise ecosystems and who consistently demonstrates engineering excellence-strong design fundamentals, clean and maintainable code, disciplined unit testing, and a high bar for secure and compliant software delivery.

As a Senior Developer, you will play a key role in designing, developing, and enhancing solutions on the IBM Sterling Order Management System (OMS) platform. You will work on business-critical order management capabilities that support end-to-end commerce journeys, including order capture, sourcing, fulfillment orchestration, inventory visibility, payments, cancellations, returns/exchanges, and customer care workflows. Your work will directly contribute to building reliable and scalable OMS capabilities that meet demanding performance and operational expectations.

A major part of this role involves configuring and extending OMS core modules, implementing customized flows and integrations, and ensuring solutions are built with quality and operability in mind. You will also contribute to advanced customizations for Sterling Order Hub and Sterling Next Gen Call Center, helping deliver efficient experiences for business users and customer service teams.

This role requires strong collaboration skills. You will partner with cross-functional teams (product, architecture, QA, platform/operations, and other engineering squads) to translate business requirements into well-structured technical solutions. While you will not be expected to own infrastructure or production operations, you must be comfortable collaborating with those teams and designing software that aligns with enterprise standards for reliability, security, and maintainability.

We are looking for someone who is proactive, outcome-driven, and able to navigate ambiguity-an engineer who can dig deep into complex issues, propose pragmatic solutions, and raise the overall quality bar through strong technical contributions, code reviews, and mentorship.

• Design, develop, and enhance solutions on IBM Sterling Order Management System (OMS).
• Customize and extend OMS modules including:
  • Participant Modeling
  • Process Modeling (Sales, Returns/Exchanges, Purchase/DropShip, Transfer Orders)
  • Sourcing, Inventory, Payments
  • Agents, SDF, Catalog, Pricing/Repricing, Tax recalculations
• Build and maintain customizations for Sterling Order Hub and Next Gen Call Center.
• Develop and support integrations with external/internal systems using REST APIs and JSON-based contracts.
• Analyze and troubleshoot functional/technical issues optimize performance and reliability.
• Produce high-quality deliverables with strong focus on:
  • Code quality and maintainability
  • Automated unit testing and reviews
  • Security and open-source/license compliance expectations (e.g., SCA/security scans)
• Collaborate with platform/operations/architecture and product stakeholders to translate business needs into robust technical solutions.

Must Have:

• 5-10 years of hands-on experience in IBM Sterling OMS development and implementation.
• Hands-on experience working with Nextgen Sterling Containers/OMOC platforms is highly desirable.
• Strong expertise in OMS configuration and customization across core functional areas (process modeling, sourcing, inventory, payments, agents, etc.).
• Proven experience with Order Hub and Next Gen Call Center customization
• Strong hands-on development experience in Core Java (advanced concepts preferred modern Java versions including Java 21).
• Strong experience with RESTful services, JSON, and enterprise integration patterns.
• Working knowledge of SQL experience with XSL is a plus.
• Exposure to Spring Boot (preferred).
• Strong unit testing mindset (JUnit/Mockito or equivalent) and ability to build testable designs.
• Experience working in teams with strict quality gates (code review, security scans, dependency/license checks).
• Strong debugging and production-support readiness (root cause analysis, log-based troubleshooting).
• Proven ability to work effectively across multiple teams and stakeholders.
• High ownership, strong communication skills, and ability to deliver in complex enterprise environments.
• Excellent analytical and troubleshooting skills with a focus on optimizing OMS solutions.
• Exposure to AI-assisted engineering tools and modern developer productivity practices.

Good to Have:

• Experience with containerized development (e.g., Docker) and modern deployment practices.
• Familiarity with cloud-native services and data platforms (general cloud exposure is beneficial).
• Working knowledge of frontend technologies (React/TypeScript) is a plus, but not a primary requirement.