IAM Senior Support Analyst (IGA & PAM)

IAM Senior Support Analyst (IGA & PAM)

Remote / WFH

Job description

·      We are seeking multiple IAM Senior Support Analyst with 5+ years of hands-on experience supporting enterprise Identity Governance & Administration (IGA) and Privileged Access Management (PAM) platforms, specifically Saviynt IGA and CyberArk/Saviynt CPAM.

·      The ideal candidate must have demonstrable experience executing User Access Reviews (UAR) across at least 3 full review cycles, covering 1,000+ users or 50+ applications per cycle, including campaign configuration, reviewer coordination, exception handling, and audit-ready reporting.

·      Strong troubleshooting skills are required for L2/L3 tickets, with a proven track record of resolving 20+ incidents per week within defined SLAs (95%+ adherence).

·      Hands-on expertise in onboarding applications, managing connectors, role/entitlement design, SoD policy enforcement, and PAM session/vault operations is essential.

·      Candidates should have working-knowledge of SQL, REST APIs, and at least one scripting language (Python/PowerShell) for automation and report generation.

·      Industry certifications such as Saviynt Certified Professional, CyberArk Defender/Sentry, etc are strongly preferred.

·      Experience supporting and collaborating with audit/compliance teams is an excellent-have.

Remark:

·      Should be open for 24x7 Support shifts including night shifts

·      Shift timings as per IST: 7 am to 4 pm, 3pm to 12 midnight & 11 pm to 8 am

·      Only consider immediately available candidates