IAM Operations Analyst 1

Role Summary

• Entry-level role supporting day-to-day IAM operations at Providence.
• Focus on access management, ticket handling, and learning IAM processes and tools.

Key Responsibilities

• Handle access requests, provisioning, and deprovisioning activities.
• Support Joiner-Mover-Leaver (JML) operations as per defined processes.
• Monitor and manage IAM tickets (incidents, service requests) via ServiceNow or similar tools.
• Perform user account management in systems like Active Directory / SailPoint.
• Assist in access reviews and certification campaigns.
• Support identity lifecycle processes and ensure timely access revocation.
• Perform basic troubleshooting and escalate issues when required.
• Maintain and update SOPs, runbooks, and operational documentation.
• Ensure adherence to IAM policies, SLAs, and audit requirements.

Required Skills & Qualifications

• 0-2 years of experience in IT / support / service desk / IAM operations.
• Basic understanding of:
  • User access management and provisioning
  • IAM concepts (authentication, authorization, RBAC)
• Familiarity with:
  • Active Directory / Azure AD (Entra ID)
  • Ticketing tools (ServiceNow or equivalent)
• Strong attention to detail and process adherence.

Preferred / Nice to Have

• Exposure to IAM tools (SailPoint, CyberArk, etc.).
• Understanding of JML processes and access lifecycle.
• Awareness of compliance / audit requirements (SOC, ISO, HIPAA).
• Good communication and collaboration skills.