As a Zendesk Identity Access Management (IAM) Engineer, you will be responsible for designing, configuring, testing, implementing, and maintaining systems and solutions that control access to the organisation's resources, sensitive information, and data. The primary goal of this role is to ensure that only authorised individuals have access to these resources, while preventing unauthorised users from gaining entry.
What you get to do every day as an IAM Engineer
- Day-to-day management and monitoring of Identity management tools and Public Cloud tooling (e.g., MFA, Security Token, OAUTH, AWS, Okta, Atlassian, and BigFix) and maintains appropriate configurations and access policies.
- Direct experience administering IAM-related SaaS applications.
- Review and lead the gathering of business, functional and technical requirements for establishing an Okta Identity platform.
- Review updates and new features of Okta and make recommendations for implementation in the environment.
- Defines and enforces business process strategy, entitlement and access management
- Manages app integration requests, including SSO and User Lifecycle Management
- Manages IDM environment, including all related processes, Access Groups, Service accounts, Sandbox access, and API configuration.
- Proactively identify & resolve IAM lifecycle management-related issues
- Work with stakeholders and other team members to clarify business requirements, remove roadblocks and gain alignment while adhering to internal governance processes.
- Works with business partners to gather information and requirements. Defines the scope, and works to identify potential issues/limitations, capabilities, recommends solutions and drives work to completion
- Maintains and reviews existing processes. Works to continuously update and improve end-to-end processes.
- Maintains and reviews IAM documentation, ensuring all documentation is kept up to date with current Zendesk IAM policies and procedures.
- Translates requests from Business partners into Jira Stories and Epics
What you bring to the role:
- 6+ years of experience in an IT Operations role or educational equivalent; ideally in CS/IS or holds a Bachelor's degree.
- Strong understanding of day-to-day management of Okta for group and user management, app provisioning tasks, app intake and deprecation, etc.
- Working knowledge of all main areas of the Okta product, including Identity Engine, Universal Directory, and Adaptive MFA.
- Working knowledge of Cloud Authentication and Access Management Services.
- Possess a solid understanding of identity management and security policy concepts, protocols, and best practices
- Direct experience administering IAM-related SaaS applications.
- Hands-on experience integrating applications with Okta SSO (SAML, OIDC, SWA, Etc.)
- Able to effectively present SSO concepts to stakeholders with various levels of technical understanding.
- Working knowledge of Okta Workflows and high-level programming concepts is a plus.
- Works well across geographies/time zones as a member of a global organisation.
- Availability during normal business hours with flexibility based on business requirements, must be able to travel 10% of the time.
Value & Organisational Skills
- Excellent verbal and written communication skills.
- Passion for continuous learning and professional growth.
- Able to make difficult and quick decisions daily with limited supervision and often with competing priorities and varying degrees of urgency.
- Possess a passion for continuous learning and professional growth.
- Recognises and adjusts communication style to account for a diverse global workplace.
- Highly developed negotiation, facilitation and consensus-building skills.
Preferred
- Okta Certified Administrator or any higher level certificate.
