Job Description

Role Description:

We are looking for a driven, client-focused Manager with strong communication and problem-solving skills to build and grow our Service Management capability. The role works with leadership and client teams to improve aftermarket and service operations through strategy, process redesign, operating-model change, data and analytics, automation, and technology enablement.

The Manager leads project workstreams and teams of Analysts and Consultants, ensuring high-quality delivery and supporting capability growth.

Key responsibilities include:

Lead workstreams and small-to-medium project teams delivering service strategy, operating model, process redesign, analytics, and technology-enabled transformation.
Diagnose client challenges across field service, maintenance, connected service, warranty, installed base, spare parts planning, inventory, fulfillment, repair, returns, and dealer or partner operations.
Facilitate client workshops, current-state assessments, fit-gap analyses, process design sessions, and requirements definition with business and technology stakeholders.
Design target processes, capabilities, governance, KPIs, business requirements, benefits cases, and implementation roadmaps for service transformation.
Translate business needs into functional designs and collaborate with technology teams across ERP, EAM, FSM, CRM, PLM, IoT, planning, analytics, and control-tower platforms.
Develop data-led solutions using service, asset, installed-base, work-order, warranty, parts, inventory, supplier, and customer data to improve uptime, service levels, productivity, cost-to-serve, and working capital.
Manage day-to-day delivery, plans, risks, issues, dependencies, quality, and stakeholder communication using structured project management and Agile ways of working.
Coach Analysts and Consultants, review deliverables, and contribute to an inclusive, high-performing team environment.
Support proposals, RFP responses, solution development, estimates, client presentations, reusable assets, thought leadership, and points of view.