Job Description

Practice: Accenture S&C- GN- Industry & Enterprise – Communications & Media

Career Level: Manager

Experience: 7- 11 yrs

WHAT WE ARE LOOKING FOR:

AI Transformation Advisory: AI transformation workstream leadership, AI use-case portfolio design, co-pilot and agentic operating model design
AI Tooling and Platform Strategy: LLM platform evaluation, agent framework selection and build-vs-integrate decisions across enterprise AI stacks, with awareness of Communications & Media technology landscapes such as BSS/OSS, CRM, digital experience, content/media platforms and cloud/data platforms.
Communications & Media Process Expertise (AI fluent): Deep knowledge of Communications & Media value chains, processes and operational pain points, with hands-on AI delivery in areas such as customer acquisition and care, content lifecycle and monetization, advertising, subscription management, network/service operations, field operations, digital channels, NextGen/Cloud Native BSS
Process Excellence + AI: Process discovery, business process re-design (e.g. O2A, O2C, R2R, service operations), AI-enabled workflow redesign, Process Mining (Celonis/Signavio/Power Automate)
Enterprise Function Transformation: AI-enabled redesign of customer care, B2B sales and marketing, digital channels, content operations, advertising operations, autonomous networks, service/network operations, field operations, and shared/enterprise functions.
AI Value Architecture: Value identification, value case creation, benefits baselining and tracking, AI cost and consumption modelling
Communications & Media Data & AI: Data strategy and AI-ready data products across customer, network/service, content, audience and advertising domains; data quality and governance; RAG and retrieval design.
Agentic Workflows: Hands-on experience in multi-agent workflow design, human-in-the-loop design, agent guardrails, evaluation and observability
AI CoE Design and Operationalization: Expertise in building governance structures, role navigation archetypes, build-vs-buy-vs-partner frameworks
AI Maturity Assessment and Transformation Sequencing: Capability benchmarking, readiness scoring and investment prioritization
Across all: AI Fluency (GenAI, RAG, agents), client-facing domain consulting, AI adoption and workforce change, Workforce Impact and AI Reskilling: experience in role-level augmentation and displacement analysis, reskilling pathway design, AI fluency uplift at enterprise scale

PRE-SALES SUPPORT EXPERIENCE:

Active support on pre-sales activities resulting in contributing to proposals and RFP responses, helping shape solution approaches, participating in client presentations and orals, and supporting opportunity development alongside Senior Managers