Hypercare Support Manager

Manage SAP hypercare support activities post go-live using ServiceNow as the ticketing tool.

Coordinate issue intake, triage, and resolution across functional and technical teams.

Monitor and manage incidents, problems, and escalations to ensure timely resolution.

Collaborate with onshore teams, IT operations, and business stakeholders for smooth support operations.

Stabilize solutions post go-live by ensuring effective communication and issue tracking.

Provide leadership in fast-paced environments, ensuring high visibility support and stakeholder alignment.