Job Description:
ATA 29 Tasks & accountabilities:
- Answering all technical queries raised by customers within the defined time frame.
- Analyzing all in-service events to identify potential impacts (including airworthiness, reliability, etc.), launching and ensuring the progress of all actions necessary to finding the cause of the events and initiating/following up on the development of corrective actions or product improvements with the design organization and vendors.
- Providing Customers with relevant technical information using all appropriate means or media to improve their ATA Chapter system operation.
- Providing technical stand-by assistance.
- Providing Engineering support to Customer Service departments.
- Ensuring the transfer of in-service experience and maintenance activities to management, other Customer Service divisions and the design organization, including vendors.
- Attending technical meetings with Customer engineering and maintenance organizations.
- Carrying out complex technical matters that have a direct impact on safety or economic issues, etc.
- Acting autonomously without close supervision, using your specialist knowledge.
- Attending international meetings involving international organizations.
Required skills
- Experience in hydro-mechanical systems
- Experience and/or knowledge of ATA 29 (Hydraulic Power)
- Knowledge of airline operations
- Extensive experience in the aerospace industry
- Experience working within an airline would be a plus
- Team spirit
- Customer-service mind-set
- Good coordination and interpersonal skills for dealing with Customers, Design Offices, Vendors and other Industry departments
- English: Advanced level.
