Hybrid Cloud SME - Networks

Roles & Responsibilities
-------------------------------------

• Lead the design, implementation, migration, upgrade, optimization, and operational support of Hybrid Cloud, Enterprise, Data Center, Security, Wireless, and edge network infrastructures.
• Perform network discovery, assessment, technical due diligence, solution validation, HLD/LLD Creation, implementation/migration planning, , execution, testing, and operational handover activities.
• Possess strong hands-on implementation and troubleshooting expertise across Enterprise Campus, Data Center, WAN, Security, Wireless, and Hybrid Cloud environments.
• Deploy, configure, migrate, and support Data Center networking solutions utilizing Cisco Nexus, catalyst, Arista, NVIDIA technologies.
• Implement and support traditional / Spine-Leaf Data Center architectures, including VXLAN EVPN, Layer-2 and Layer-3 fabrics, and Data Center Interconnect (DCI) solutions.
• Configure, migrate, and troubleshoot advanced Routing & Switching technologies including BGP, OSPF, MPLS, VXLAN EVPN, Multicast, QoS, HSRP, VRRP, and ECMP.
• Design , Implement, migrate, and support Network Security solutions including Cisco Secure Firewall, Palo Alto NGFW, Fortinet, SASE solutions, SD-WAN, IPS/IDS, Site-to-Site VPN, and Remote Access VPN technologies.
• Implement and support Load Balancing solutions using F5 BIG-IP and Radware platforms.
• Design & implement, optimize, troubleshoot, and support Enterprise Wireless solutions using Cisco Wireless and Aruba Wireless technologies.
• Support Hybrid Cloud networking integrations, cloud connectivity, and network security requirements across public and private cloud environments.
• Lead customer migration activities, change implementation, technology refresh projects, and infrastructure transformation initiatives.
• Act as the primary technical Point of Contact, during implementation, migration, and post-implementation support phases.
• Serve as the Level 3 (L3)/SME Escalation Engineer for complex Network and Security incidents for customers.
• Participate as the Delivery SME and Design/Technical Owner during escalations, engaging with OEM vendors, operations teams, and customers to drive troubleshooting and service restoration.
• Collaborate with global delivery teams, project managers, operations teams, OEMs, and customer stakeholders to ensure successful service delivery.
• Develop and maintain implementation guides, migration runbooks, Method of Procedure (MOP), Standard Operating Procedures (SOP), validation reports, test plans, and as-built documentation.
• Ensure delivered solutions meet agreed security, performance, scalability, availability, and operational requirements.
• Mandatory travel requirement of up to 25% (Domestic and International).
• Flexible working hours are required to support global customers across multiple regions and time zones.
• Ability to support maintenance windows, migrations, major incidents, and critical customer escalations outside standard business hours when required.
• Self-driven individuals with the ability to work independently and lead technical activities across global teams.
• Provide knowledge transfer and operational readiness sessions to support and customer operations teams.
• Stay current with emerging networking, security, cloud, wireless, and automation technologies and industry best practices.

Experience & Qualification

-----------------------------------------

• Experience: 7-10 Years of Experience in Enterprise Networking, Data Center, Security, Wireless, and Hybrid Cloud environments - design, deployment and support.
• Degree BE/B. Tech/MCA in IT/Computer Science/ Electronics & Communication/Electronics or higher.
• Certifications:
• CCNP DataCenter /Enterprise / Security (Mandatory),
• Palo Alto Network Security professional (Good to have)
• Expert-level knowledge and hands-on experience in deploying, configuring, and troubleshooting VPN, IPS/IDS, SD-WAN, and SASE solutions across Fortinet, Palo Alto Networks, and Cisco Secure Firewall platforms.
• Expert level knowledge of routing and switching technologies including but not limited to:
  • OSPF
  • BGP
  • MP-BGP EVPN
  • VXLAN
  • Application Aware Routing
• Experience in design and implementation of F5 or Radware load balancers.
• Experience in design and implementation with Cisco /Aruba wireless platforms.
• Proven track record of building technical relationships with IT executives. Experience in managing stakeholder relationships to get consensus on solution/projects.
• Familiarity with Infrastructure as Code (IaC) concepts and tool and coding (e.g. Python, Ansible, Terraform, ARM templates).
• Functional understanding of network virtualization, VMware, KVM, Nutanix.
• Understanding of hybrid cloud scenarios and connectivity between on-premises and cloud environments.

• Troubleshooting and Support: Provide inclusive and accommodating technical support and troubleshooting expertise to resolve complex issues.