Human Resources Support Specialist

About Us

Since 1920, Helmerich & Payne, Inc. (H&P) has been the industry's most trusted partner in drilling productivity and reliability. We continue that legacy with a strategy focused on long-term profitable growth and high-quality, innovative products and services. We are committed to improving lives through efficient and responsible energy. H&P expanded its drilling optimization portfolio through strategic acquisitions, including Motive Drilling Technologies (MOTIVE), Magnetic Variation Services (MagVAR), Angus Jamieson Consulting (AJC), and DrillScan. H&P India is part of H&P's portfolio following the acquisition of MagVAR in 2017. We drive the development of advanced technologies and directional drilling automation solutions to help customers achieve greater reliability and well performance. We are focused on leading-edge technology pushing the limits of the oil & gas industry. H&P Inc. acquired KCA Deutag and its service lines in 2025 & we are creating an organization with an enhanced global footprint, exceptional service capability, and superior technology offering.

Office Location: North Goa

Work Model: Traditional (100% Work from Office)

Job Summary:

The HR Support Center Coordinator acts as the first point of contact within the HR Support Center for issues and requests from prospective, current and former employees and managers. Responsible for responding to employee questions and inquiries about employee benefit programs and human resources policies. Maintains information systems, prepares appropriate documentation, and processes paperwork. Helps to resolve matters pertaining to employee benefit programs, unemployment, and general HR matters.

Responsibilities:

• First point of person-to-person contact for answer questions about HR programs, processes, and tools.
• Provides positive employee experience while addressing in-scope HR inquiries, issues and requests; escalates to appropriate tier or third-party providers as needed, following up to ensure customer needs are efficiently and effectively addressed.
• Responsible for the timely resolution of employee issues and HR system transactions.
• Support leader and employee self-service processes in Workday (HRIS) by providing real time support.
• Utilizes standard tools and inquiry handling process to accurately and completely document issues and resolutions (ServiceNow, FAQs, etc.).
• Processes transactions and protects sensitive HR data in accordance with established support center processes and standards.
• Works to achieve established service center metrics and goals.
• Performs administrative tasks and data transactions related to core HR, benefits, compensation, talent acquisition, organizational development/training, payroll, and unemployment, as assigned.
• Execute hiring processes including initiating hires in Workday, verifying completed I-9 Forms, and processing E-Verify for all hires.
• Occasional project work as assigned.
• Adheres to predetermined schedules and work standards.
• Demonstrates the H&P Company values.

Required skills:

• 2+ years of related experience required.
• Excellent phone etiquette and ability to perform basic office tasks.
• Excellent Customer Service Skills.
• Possesses good written and oral communication skills and a professional demeanor.
• Intermediate knowledge of MS Office, and case management tools desired.
• Ability to maintain a high level of confidentiality.
• Ability to work independently.
• Excellent time management, organizational, prioritization, and follow-up skills.
• Strong attention to detail.

Preferred Skills:

• Knowledge of Workday Preferred.
• Previous experience utilizing HR Information Systems preferred.
• Previous experience utilizing knowledge and case management systems preferred.
• Previous benefits experience preferred.