Human Resources Specialist

HR & Business Support Coordinator provides day-to-day administrative, HR, office, and operational support for D2E's India office. The role coordinates business support activities, maintains records and documentation, and supports alignment with D2E's UK processes and standards.

The role operates under the direction of the Head of India Operations and UK leadership.

Key Responsibilities

Personal Assistant to Head of India Operations

Provides diary, travel, and meeting coordination support for the Head of India Operations.

Prepares agendas, presentations, and documentation as required.

Handles correspondence and information with discretion and professionalism.

Human Resources

Coordinates onboarding and offboarding activities for the India office.

Maintains accurate HR records, employee files, and trackers.

Administers annual leave, benefits information, and training records.

Supports recruitment administration, including interview scheduling and documentation.

Information Technology

Coordinates with external IT providers to support laptops, phones, system access, and asset registers.

Maintains accurate records of IT equipment and software licences.

Office & Facilities Support

Coordinates the day-to-day running of the Mumbai office, including facilities, supplies, and service providers.

Arranges travel, accommodation, and logistics for staff and visiting colleagues.

Acts as the first point of contact for office-related queries.

Quality Management

Maintains quality documentation and records in line with ISO 9001 requirements.

Supports internal and external audits through document coordination and preparation.

Assists with customer feedback records and improvement tracking.

Marketing & Business Development

Supports the preparation and formatting of proposals, presentations, and marketing materials.

Assists with website and LinkedIn content coordination.

Supports events, CPDs, and internal communications.

Project Finance Support

Raise Invoice as per project progress and follow up.

Liaison with Chartered accountant on return filings

Book keeping.

Qualifications & Experience

Essential

Proven experience in office coordination, business support, or administrative roles.

Strong written and verbal English communication skills, with experience working with UK or international teams.

Strong organisational and multitasking skills.

Proficiency in Microsoft Office and collaboration platforms.

Experience liaising with external suppliers or service providers.

Desirable

Qualifications in business administration or HR.

Experience supporting ISO 9001 systems or audits.

Experience in professional services or consultancy environments.

Experience supporting senior leaders in a PA or coordination capacity.

Competence and Behavior

Living Our D2E Values: Consistently demonstrates and takes pride in D2E's values of Health & Safety, Ethics, Quality and Sustainability. Acts with integrity and proactively upholds professional and company standards.

Client Focused: Shows commitment to understanding, meeting, and exceeding client needs through effective relationship-building, proactive and consistent communication, approachability, and service excellence.

Team Player: Works collaboratively with colleagues to achieve team objectives, sharing knowledge, actively supporting others, and contributing to a positive and inclusive team environment.

Innovative: Seeks continuous improvement opportunities, applying expertise to enhance processes, improve ways of working, and develop new client solutions.

Self-Organised: Independently manages time, resources, and tasks to meet deadlines and achieve objectives reliably. Maintains strong attention to detail across all work.

Thorough & Tenacious: Follows through on plans and commitments, monitoring progress to ensure goals are achieved. Takes ownership, shows resilience, and uses initiative to overcome obstacles.

Adaptable: Responds positively to change, remaining effective when priorities and circumstances shift. Embraces new processes, technologies, and ways of working, identifying opportunities within change.

Impactful Communicator: Listens actively to draw out perspectives and information from clients and colleagues. Conveys ideas and information clearly, persuasively, and professionally both verbally and in writing.