Human Resources Program Manager

Senior Manager II - Program Manager MH HR

Bangalore, Karnataka, India

People & Culture Team

As the Senior Program Manager for our Mother Hub business entity, you will be the strategic architect of the people supply chain. You won't just be doing HR; you will be building the engines that power our entire logistics backbone. Your mission is to design, implement, and scale HR programsfrom massive seasonal hiring surges to high-retention engagement modelsspecifically for our large-scale distribution centers (Mother Hubs).

Key Responsibilities

1. Strategic Workforce Planning & Scaling

• Capacity Modeling: Partner with Operations to forecast manpower requirements for Mother Hubs, accounting for 10-20x spikes during festive sales (e.g., Diwali, Big Savings Days).
• Blue-Collar Ecosystem: Oversee the end-to-end lifecycle of thousands of off-role and on-role associates, ensuring seamless vendor management and compliance.

2. Program Design & Excellence

• Retention Architect: Build innovative incentive structures and Stay Programs to combat the high attrition rates typical of the logistics sector.
• Onboarding at Scale: Design automated yet high-touch onboarding journeys that get a Mother Hub worker floor-ready in record time.

3. Operational Compliance & Industrial Relations (IR)

• Statutory Rigor: Ensure 100% compliance with Indian Labor Laws (Factories Act, Contract Labor Act, etc.) across all regional hubs.
• Risk Mitigation: Proactively manage ground-level grievances and maintain a pulse on the industrial climate to prevent disruptions.

4. Performance & Culture

• Output-Linked HR: Align HR metrics (absenteeism, productivity per man-hour) with business KPIs.
• Safety Culture: Drive Safety First programs, ensuring Mother Hubs are not just efficient, but the safest places to work in the industry.

Ideal Candidate Profile

Feature

Requirement

Experience

812 years in HR Program Management, ideally within E-commerce, Logistics, or FMCG.

Domain Expertise

Deep understanding of Mother Hub/Warehouse operations and large-scale blue-collar management.

Analytical Skill

Proficiency in data storytellingturning Excel sheets into actionable people strategies.

Education

MBA in HR from a Tier 2/3 institute

Soft Skills

A boots-on-the-ground mindset; comfortable moving between boardroom strategy and warehouse floor realities.

Why This Role is Unique

• Scale: You aren't managing a team of 50; you are influencing the lives of thousands who ensure India gets its groceries in minutes.
• Impact: In q-commerce, the Mother Hub is the heart. If the heart stops, the business stops. You are the one keeping it healthy.
• Innovation: We don't follow old HR manuals. You'll have the autonomy to pilot AI-driven attendance, gamified training, and instant-payout models.

Success Metrics (KPIs)

• Fill Rate: Meeting 100% of manpower demand during Peak events.
• Attrition Control: Reducing 90-day attrition within the Mother Hub entity by [X]%.
• Compliance Score: Zero-defect reports in statutory audits.
• Employee NPS: Improving the engagement scores of the hub leadership teams.

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Why Zepto should be your next career move

This isn't just a job; it's a chance to be part of a once-in-a-generation story that will shape the future of the Indian startup ecosystem. If you're ready to go all in, execute like never before, and create impact on a massive scale, there's no better place to do it than Zepto.

Want to make history together

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