Role Overview
The HR Operations Specialist is responsible for executing and optimizing day-to-day HR processes, ensuring accuracy, compliance, and a high-quality employee experience. This role supports core HR activities including employee on boarding, data management, HR systems administration, benefits coordination, payroll support, and employee lifecycle processes.
Key Responsibilities
1. HR Operations & Employee Lifecycle
- Manage full employee lifecycle activitieson boarding, confirmations, transfers, promotions, exits.
- Coordinate new hire documentation, background checks, and induction activities.
- Ensure timely processing of employment letters, contracts, and HR-related documentation.
2. HR Data Management & Reporting
- Maintain accurate employee records in HRIS systems (Should have exposure in any of these software's HR One, Keka, Spine Suite, Workday, Bamboo HR, etc.).
- Prepare and publish periodic HR dashboards, reports, and analytics.
- Conduct audits to ensure data quality, policy adherence, and system accuracy.
3. Payroll & Benefits Support
- Support payroll inputs (attendance, leave, variable pay, deductions, etc.).
- Liaise with payroll, finance, and external vendors to resolve discrepancies.
4. Compliance & Policy Administration
- Ensure compliance with labor laws, organizational policies, and regulatory requirements.
- Maintain HR documentation, SOPs, and audit-ready records.
- Assist in internal/external HR audits.
5. Employee Query Management
- Serve as a point of contact for employee queries related to HR policies, processes, and systems.
- Provide timely resolutions and maintain high service-quality standards.
Required Qualifications
Education
- Bachelor's degree in Human Resources, Business Administration, or related field.
- HR certifications (SHRM, PHR, CIPD) preferred but not required.
Experience
- 46 years of experience in HR operations, HR shared services, or HR administration in Retail sector.
- Experience with HRIS systems and MS Excel/Google Sheets.
Skills & Competencies
- Strong understanding of HR policies, employment laws, and HR operational workflows.
- High level of accuracy, confidentiality, and attention to detail.
- Excellent communication and stakeholder management skills.
- Analytical mind-set with ability to generate and interpret HR data.
- Ability to work independently and manage multiple priorities.
- Strong problem-solving and service-orientation.
