Human Resources Operations Specialist

Location: Ambit, Chennai

Experience: 7+ years

Work Mode: Work from Office, 5 days in a week

Employment Type: Full-Time

We are looking for an experienced Induction & BGV Manager to own and drive the end-to-end new joiner experience, employee onboarding, induction programs, and background verification (BGV) operations.

The ideal candidate will be strong in HR operations, BGV management, stakeholder coordination, vendor management, MIS/reporting, and process improvement.

Key Responsibilities

1. New Joiner Induction

• Own the end-to-end induction program for new employees.
• Plan and conduct Day 1 induction sessions.
• Coordinate with HR, IT, Admin, Business and other stakeholders.
• Ensure new joiners receive a structured introduction to the organization, culture, values, policies and processes.
• Coordinate business/project-specific orientation.

2. Background Verification (BGV) Operations

• Manage the complete BGV process from initiation to closure.
• Ensure BGV is initiated and completed within defined timelines.
• Monitor verification checks as per organizational requirements.
• Manage BGV vendors and track turnaround time, quality and SLA adherence.
• Review and track BGV reports, discrepancies and pending cases.

3. BGV Exception & Discrepancy Management

• Identify and categorize adverse/discrepant BGV cases.
• Coordinate with HR, Business, Legal and Compliance teams for appropriate review and disposition.
• Facilitate employee clarification and supporting documentation wherever required.
• Maintain proper documentation and audit trails for BGV decisions.

4. Pre-Joining & Onboarding

• Ensure completion of pre-joining documentation and mandatory declarations.
• Track pending documents and onboarding requirements.
• Coordinate joining formalities with Recruiters and HRBPs.
• Ensure a smooth transition from offer acceptance to Day 1.
• Coordinate with IT, Facilities, Admin, Security and Business teams to ensure Day 1 readiness.

5. Induction Content & Delivery

• Develop and periodically refresh induction content.
• Cover organizational overview, values, code of conduct, HR policies, information security, data privacy, compliance and employee benefits.
• Coordinate leadership connects and business/function introductions.
• Ensure induction content remains aligned with organizational priorities.

6. New Joiner Experience

• Conduct new-joiner feedback surveys covering recruitment, pre-joining and Day 1 experience.
• Analyze feedback and identify improvement areas.
• Drive corrective actions with relevant stakeholders.
• Monitor early-stage employee experience and address recurring concerns.

7. Vendor Management

• Manage BGV service providers and evaluate performance against agreed SLAs.
• Conduct periodic vendor performance reviews.
• Resolve escalations related to delays, quality and incomplete verification.
• Support vendor commercial reviews and renewal discussions.

8. MIS & Reporting

• Publish weekly/monthly BGV and onboarding dashboards.
• Track joining numbers, BGV initiation/completion, pending cases and exceptions.
• Monitor induction attendance and completion.
• Highlight SLA breaches, critical cases and operational trends to leadership.

9. Process Improvement & Automation

• Identify opportunities to automate onboarding and BGV activities.
• Reduce turnaround time and manual intervention.
• Standardize onboarding checklists and workflows across locations/business units.
• Drive continuous improvement based on employee feedback and operational data.

What We're Looking For

• Strong experience in HR Operations, Employee Onboarding, Induction and BGV.
• Hands-on experience managing BGV vendors, SLAs and exception cases.
• Strong stakeholder management and coordination skills.
• Experience in MIS, dashboards and operational reporting.
• Ability to manage multiple priorities and drive processes independently.
• Strong communication, problem-solving and process-improvement skills.
• Experience in a large-scale organization / ITES / BPO / IT services environment will be an advantage.