Human Resources Manager

Job Title: HR Manager

Location: Janakpuri

Employment Type: Full-Time

About the Role

We are seeking an experienced, hands-on, and process-oriented HR Manager to establish our HR function from scratch and make it scalable. This role goes beyond HR operations; it encompasses recruitment, policy development, performance management, employee engagement, and the creation of HR systems.

The incumbent will work directly with the Founder/Leadership Team and play a pivotal role in shaping the company's long-term HR strategy.

Key Responsibilities

Talent Acquisition & Recruitment

* Establish and manage the end-to-end hiring process.

* Lead and mentor the recruitment team.

* Formulate hiring strategies for Sales, Operations, Customer Support, and Corporate functions.

* Track KPIs such as Time-to-Hire, Offer Acceptance Rate, and Hiring Quality.

* Collaborate with hiring managers on manpower planning.

HR Operations

* Standardize processes for joining, onboarding, confirmation, transfers, and exits.

* Manage employee records and workflows within the HRMS (specifically Keka).

* Oversee attendance, leave, documentation, and payroll inputs.

* Ensure the quality of offer letters, appointment letters, and HR documentation.

HR Policies & Compliance

* Draft and implement HR policies, SOPs, the employee handbook, and internal guidelines.

* Systematize and document company processes.

* Ensure compliance with applicable labor laws and statutory requirements.

Performance & Employee Experience

* Design the probation review process.

* Develop performance review frameworks and KPI systems.

* Implement employee engagement programs and feedback mechanisms.

* Professionally resolve employee grievances and workplace issues.

Leadership & Strategy

* Collaborate with the Founder and Leadership Team to create an HR roadmap.

* Present HR metrics and monthly dashboards.

* Plan for future hiring and organizational growth.

* Train, develop, and lead the HR team.

Required Experience

* 8–12 years of HR experience.

* Strong experience in both recruitment and HR operations. * Experience working in a company with 100–500 employees is desirable.

* Hands-on experience with HR policies, SOPs, and process building.

* Experience with HRMS (specifically Keka or similar platforms).

* Experience working in a founder-led or high-growth organization would be an added advantage.

Preferred Skills

* Excellent Communication & Stakeholder Management

* Team Leadership

* Recruitment Strategy

* Process Design & Documentation

* Data-driven Decision Making

* Problem Solving & Conflict Resolution

* HR Analytics & Reporting

Key Performance Indicators (KPIs)

* Average Time-to-Hire: 30 days or less

* Offer Acceptance Rate: 85% or higher

* Joining Ratio: 80% or higher

* 90-Day New Hire Retention: 95% or higher

* HR Query Resolution: Within 48 hours

* HR Documentation Accuracy: 99% or higher

Preferred Background Experience in one or more of the following areas would be particularly beneficial:

* IT Training

* Professional Education

* EdTech

* SaaS

* Technology-enabled Businesses

Leadership Qualities We Value

* Ownership Mindset

* High Accountability

* Strong Execution Skills

* Excellent Communication

* Data-Driven Decision Making

* Ability to Build Teams

* Calm Under Pressure

* Integrity and Confidentiality

Ideal Candidate

We are looking for an HR Manager who does not merely follow processes but creates them; someone who can build teams, develop systems, and act as a leadership partner in the company's growth journey.

Compensation & Benefits

* Annual CTC: ₹12,00,000 – ₹18,00,000 (Based on experience, skills, and overall fit)

* Performance Bonus: Based on company and individual performance

* Annual Salary Review: Based on performance and business requirements

* Paid Leaves: As per company policy

* Professional Development: Training and learning opportunities

* Career Growth: Opportunity to take on a leadership role in a rapidly growing company

Candidates should have demonstrated experience in building HR systems, recruitment processes, and people operations from scratch rather than working only within already established HR structures.