Human Resources Manager

chayan karo india private limited

Lucknow, India

4-8 Years

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Posted 3 days ago
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Job Description

Job Description – HR Manager

Company: Chayan Karo India Private Limited

Position: HR Manager

Industry: Home Services Marketplace

Employment Type: Full-Time

Location: Lucknow

About Chayan Karo India Private Limited

Chayan Karo India Private Limited is a technology-driven home services marketplace that connects customers with verified and skilled service professionals, including beauty experts, salon professionals, spa therapists, electricians, plumbers, cleaners, appliance technicians, and other home service providers. Our mission is to deliver trusted, high-quality, and convenient services while creating sustainable earning opportunities for service professionals across India.

Position Summary

The HR Manager will lead the company's human resource function, focusing on recruitment, onboarding, workforce management, partner engagement, compliance, performance management, and employee relations. The role is critical in building and managing a scalable workforce of corporate employees and service professionals while maintaining high standards of professionalism, customer satisfaction, and operational excellence.

Key ResponsibilitiesRecruitment & Talent Acquisition

Manage end-to-end hiring for corporate, operations, customer support, technology, and field service roles.
Develop recruitment strategies to attract high-quality service professionals and employees.
Coordinate sourcing, screening, interviewing, and onboarding activities.
Build and maintain a talent database for future hiring requirements.

Service Partner Workforce Management

Recruit, onboard, and verify service professionals joining the platform.
Coordinate KYC, address verification, skill verification, and documentation processes.
Ensure compliance with company policies, code of conduct, and service quality standards.
Support service partner retention and engagement initiatives.

Employee Relations & Engagement

Foster a positive and productive workplace culture.
Address employee and service partner grievances effectively.
Conduct employee engagement and satisfaction programs.
Promote teamwork, accountability, and professional conduct.

Performance Management

Implement performance evaluation systems for employees and operational teams.
Monitor productivity, attendance, service quality, and customer satisfaction metrics.
Develop performance improvement plans where necessary.
Support managers in conducting performance reviews.

Training & Development

Identify training needs across departments and service categories.
Organize onboarding, customer service, compliance, and technical training programs.
Ensure continuous skill enhancement of service professionals and staff.
Monitor training effectiveness and outcomes.

HR Operations & Compliance

Maintain employee and service partner records.
Ensure compliance with labor laws and company policies.
Manage leave, attendance, disciplinary actions, and documentation.
Support audits and compliance requirements.

Policy & Process Development

Develop and implement HR policies, SOPs, and workforce management processes.
Strengthen trust and safety initiatives for customers and service professionals.
Ensure adherence to customer safety, anti-harassment, and professional conduct policies.

Strategic HR Responsibilities

Support leadership in workforce planning and expansion strategies.
Analyze HR metrics and workforce data.
Develop retention and engagement strategies.
Contribute to organizational growth and operational excellence.

Required Qualifications

Bachelor's Degree in Human Resources, Business Administration, Management, or related field.
MBA/PGDM in Human Resources preferred.
4–8 years of HR experience, preferably in marketplace platforms, home services, staffing, gig workforce, e-commerce, or service industries.
Strong understanding of recruitment, employee relations, and workforce management.

Required Skills