Human Resources Generalist

HR Generalist | D2C/E-commerce

We are an ecommerce company built around a simple promise: Everyday problems, cleverly solved.

We're looking for a hands-on HR Generalist who can own day-to-day HR, drive hiring and build the systems and processes a growing company needs. This role suits someone who enjoys working closely with founders, taking responsibility and turning informal ways of working into clear, practical processes.

What you'll do

• Own end-to-end recruitment: understand team requirements, write job descriptions, source and screen candidates, coordinate interviews and manage offers and joining.
• Hire across marketing, performance marketing, creative, ecommerce, customer support, logistics and operations.
• Manage the employee lifecycle, including onboarding, documentation, probation reviews, confirmations and exits.
• Set up and maintain HR systems for employee records, attendance, leave, reporting and documentation.
• Develop and implement clear company policies, HR SOPs and employee guidelines.
• Run the monthly payroll process, including attendance and leave reconciliation, salary inputs, deductions, reimbursements and payslips, coordinating with the accountant or external advisors as needed.
• Coordinate applicable statutory compliance and maintain accurate supporting records.
• Support managers with performance reviews, employee feedback, accountability and employee concerns.
• Track hiring progress and HR priorities, keeping management informed and following through on pending actions.

What we're looking for

• Experience across recruitment, HR operations, payroll and employee management.
• Experience in ecommerce, D2C or a fast-paced consumer business is strongly preferred.
• Experience hiring marketing, creative, logistics or operations teams.
• Ability to independently create and implement HR policies, processes and systems.
• Practical familiarity with HRMS tools, spreadsheets and payroll workflows.
• Strong communication, sound judgment and discretion when handling confidential information.
• An organised, proactive approach with consistent follow-through.

What success looks like

The right people are hired, employees have a smooth onboarding experience, payroll is accurate and timely, records are reliable, and company policies are clear and consistently followed.

• If you enjoy both working with people and building the processes that help a company run well, we'd like to hear from you.