Human Resources Executive

THE ROLE

We are a Shillong based outsourcing partner supporting UK based clients.

As we continue to grow, we are seeking an experienced HR professional to strengthen the internal structure, consistency, and operational standards of the organisation.

This role focuses on building scalable people processes, supporting management accountability, and ensuring our internal operations reflect the high standards expected by international clients.

KEY FOCUS AREAS

• Developing and refining HR policies, SOPs, and internal frameworks aligned with international service standards.

• Supporting managers with consistent, fair, and compliant employee relations processes.

• Managing grievances, investigations, disciplinary procedures, and performance management.

• Driving operational consistency and accountability across departments.

• Ensuring HR processes remain compliant, structured, and professionally documented.

• Supporting onboarding and employee integration to maintain a high-performance culture.

WHO WE ARE LOOKING FOR

• A systems-first HR professional with experience in operational HR, employee relations, or BPO/client-facing environments.

• Strong understanding of performance management and organisational discipline.

• Confident handling difficult conversations and supporting management decision-making.

• Excellent communication and organisational skills.

• High level of professionalism, discretion, and integrity.

• Comfortable working within an organisation supporting UK-based clients and international operational standards.