Human Resources Coordinator

Job Description - Human Resources Coordinator

Location: Gurgaon

Job Type: Contractual (Retainer model)

About the Company

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav, and Varun, realized that the home services industry was predominantly unorganized, fragmented, and offline. Customers found it challenging to avail quality services conveniently, and service professionals were struggling to make ends meet, having to rely upon several

middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind -

1. Customer love: Build a platform that offers truly delightful and differentiated services

2. Partner empowerment: Build a deep, full-stack partnership with service partners,

helping improve their earnings and overall livelihood

3. Technology first: Bring innovation and technology to an age-old industry

About the Role:

• Program Operations & Scheduling:Manage end-to-end coordination of HR programs, including calendar blocking, session scheduling, and alignment with multiple stakeholders to ensure smooth execution.
• Follow-ups & Tracking:Drive timely completion of surveys, forms, and action items through structured follow-ups, reminders, and tracker maintenance.
• Stakeholder Coordination:Act as the central point of contact between HR, employees, and managers to resolve dependencies, address gaps, and keep programs on track.
• Timely Execution & Closure:Monitor timelines, flag delays early, and ensure deliverables are completed within defined timelines with minimal escalations.

What we need :

• Experience:Graduate with 2-3 years of experience in HR/Admin coordination kind of roles
• Education:Graduation in any discipline is mandatory; Post-Graduation (MBA or equivalent) is preferred.

Key Skills:

• Strong organizational, planning, and prioritization skills.
• Excellent written and verbal communication.
• Attention to detail with strong follow-through.
• Proficiency in MS Office / Google Workspace (presentations, spreadsheets, documentation).
• Adaptability: Ability to thrive in a fast-paced and high-ownership environment

At Urban Company we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.