Human Resources Coordinator

About This Role

The Human Resources Coordinator serves as a first point of contact for employees, providing timely and professional support for day-to-day HR questions and requests. This role handles queries related to payroll, benefits, onboarding, offboarding, timekeeping, HR policies, and other employee matters, while coordinating with the appropriate teams when further assistance is needed.

This fast-paced, employee-focused role requires strong communication, problem-solving, attention to detail, and the ability to manage sensitive HR matters while delivering a positive employee experience.

What You'll Do

1. Serve as the first point of contact for employees, handling day-to-day HR queries related to payroll, benefits, onboarding, offboarding, timekeeping, policies, and other HR matters.
2. Communicate with employees through email, phone, and chat to understand their questions or concerns, provide guidance, and resolve queries within the scope of the role.
3. Research and troubleshoot employee issues, and escalate or route complex queries to the appropriate HR, Payroll, Benefits, IT, or other teams for further resolution.
4. Support employee Onboarding and Offboarding activities, ensuring employees receive timely information and a smooth experience throughout the process.
5. Follow up on escalated queries as needed to ensure timely resolution and provide clear communication back to the employee.
6. Document employee inquiries, actions taken, and resolutions accurately in the HR service delivery platform.
7. Serve as a point of contact for full-time employees and Independent Contractors and provide appropriate HR support.
8. Handle and represent the company in exit-related matters, including employee questions and clarifications.
9. Gather and validate required employee documents and information.
10. Update employee information accurately in HRIS and PowerApps.
11. Support employment verification requests for current and former employees.
12. Troubleshoot HRIS account issues and login requests and coordinate with the appropriate teams for resolution.
13. Maintain confidentiality and exercise sound judgment when handling sensitive employee information and concerns.
14. Provide project and administrative support to the HR team as needed to meet business needs.

What You'll Need to Succeed

1. 2–3 years of experience in Human Resources, HR Operations, Employee Services, or a related field.
2. Customer service experience
3. Proficient in Microsoft Office, especially Excel.
4. Strong verbal and written communication; effective at managing relationships and sensitive HR matters.
5. Skilled in prioritizing, multitasking, and meeting deadlines.
6. Capable of researching issues and delivering thoughtful solutions.
7. Passionate about helping others and creating a welcoming environment.
8. Discreet, patient, calm under pressure, and enjoys coaching and advising others.