Human Resources Business Partner - E-Commerce Operations & Technology

HRBP

Ninjacart - Pioneer. Challenge Yourself. Create Better Lives.

Ninjacart is India's largest agri tech company that's revolutionising the agri ecosystem. By harnessing technology, innovation, and ideas, we are building commerce, finance, and fulfillment solutions that help build better lives for agri citizens. Our role in the agri ecosystem is not to replace, but to uplift its farmers, traders, and retailers, and ultimately, the end consumer. By leveraging our strengths and resources, we innovate for new product categories and customer segments and also solve complex supply chain problems in the soil to sales journey.

So far, we have built products that cater to each segment and their unique needs — Ninjacart for retailers, Ninja Mandi for traders, Ninja Global for importers and exporters, Ninja Kirana for retailers, and Ninja Kisaan for farmers. We are committed to our ultimate mission to build the most trusted, efficient and inclusive AgriTrade Network. Since Ninjacart's inception in 2015, we have garnered support from visionaries and leaders across the globe who have put their faith in our vision. Our investors include Accel US, Syngenta Ventures, Neoplux, HR Capital, Trifecta Capital, Jo Hirao, Founder of ZIGExN, Accel India, Nandan Nilekani, Mistletoe, Qualcomm Ventures, Tiger Global, Flipkart, and Walmart.

To know more, please visit: www.ninjacart.com

Location: Bengaluru, KA.

About the role

We are looking for a people-centric and business-oriented HR Business Partner to support our Operations, E-Commerce, (Frontline workforce across the locations) and Technology teams.

This role will serve as the primary HR point of contact for the business and play a critical role in building trust, resolving concerns, and ensuring a positive employee experience. The successful candidate will build strong relationships across levels, proactively identify people challenges, drive employee engagement, and work closely with business leaders to create a productive and positive work environment.

This is a highly collaborative role requiring regular interaction with field teams, operations leaders, procurement teams, key account managers, and technology professionals. The role requires a strong on-ground presence, regular travel, and the ability to build trust and influence across diverse employee groups.

Responsibilities

Business Partnership

• Partner with business leaders across Operations, E-Commerce, Procurement, Key Accounts, and Technology teams on people-related matters
• Understand business priorities and translate them into practical people solutions
• Act as a trusted advisor to managers on employee concerns, team effectiveness, and people decisions
• Build strong working relationships across functions and levels

Employee Connect & Engagement

• Be the primary HR touchpoint for employees across assigned teams
• Build strong relationships with employees and managers through regular field visits, employee connects, skip-level discussions, and feedback forums
• Create an environment where employees feel heard, supported, and engaged
• Proactively identify employee concerns and address them before they escalate

Employee Relations & Problem Solving

• Serve as the first point of contact for employee concerns and grievances. Facilitate fair and timely resolution of employee issues
• Support managers in handling employee concerns, grievances, and workplace challenges
• Ensure employees feel heard, supported, and informed
• Drive a culture of openness, trust, and accountability
• Ensure consistent application of company policies and practices
• Support disciplinary processes and conflict resolution when required

Talent & Performance

• Support performance management and development conversations
• Partner with managers on employee growth, retention, and development initiatives
• Identify talent risks and recommend interventions where required

HR Programs & Execution

• Drive employee engagement initiatives and people programs
• Support onboarding, transitions, and employee lifecycle activities
• Partner with internal HR teams to ensure seamless employee experience

A Ninja is resilient, smart, and ambitious. Sounds like you Here's what you will need to have to join the Ninja Clan

• MBA / Master's degree in Human Resources or a related field.
• 2–5 years of experience in HR Business Partnering, Employee Relations, or Generalist HR roles
• Strong interpersonal, influencing, and communication skills
• Ability to build credibility and rapport with both frontline employees and business leaders
• High ownership and problem-solving mindset
• Ability to manage ambiguity and work effectively in a fast-paced environment
• Willingness to travel extensively across locations
• Experience supporting Operations, Supply Chain, E-Commerce, Retail, FMCG, Agri-tech, Logistics, or Technology teams
• Fluency in English and Hindi is essential. Knowledge of one or more South Indian languages (Tamil, Telugu, Kannada, or Malayalam) will be a strong advantage

Additional Information

At Ninjacart, we are creating a workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.