Human Resources Associate - Benefits

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

Human Resources develops and executes successful recruiting programs, learning and expertise-development initiatives, strategic staffing assignments, effective reporting and analytics, performance management processes, and work-life benefits and operations.

HR Associate - Benefits

What you'll do:

• Execute day-to-day benefits administration tasks, including employee data changes, enrollments, eligibility updates, and life event processing, in accordance with established procedures
• Support ongoing benefits operations by handling high-volume, transactional activities efficiently and accurately
• Perform routine audits and reconciliations to ensure data integrity between Benefits systems, Payroll, and HR systems
• Support efforts to standardize, streamline, and document global benefits processes
• Assist with the transition of manual or repetitive tasks into automated or semi-automated workflows
• Identify process gaps, inefficiencies, or recurring issues and escalate recommendations for improvement
• Partner closely with the Payroll team to support benefits-related payroll inputs, deductions, and issue resolution
• Coordinate with the India-based Benefits team member to ensure smooth handoffs and clear ownership of tasks
• Respond to internal inquiries related to benefits operations, routing complex questions to senior team members as appropriate
• Maintain process documentation, job aids, and standard operating procedures (SOPs)
• Track and report on operational metrics such as turnaround times, error rates, and volume trends
• Ensure adherence to internal controls, compliance requirements, and data privacy standards

What you'll bring:

• Bachelor's degree or equivalent experience
• 1-3 years of experience in HR Operations, Benefits Administration, Payroll, or an HR shared services environment
• Strong attention to detail and ability to manage high-volume of work
• Comfort working with HRIS, payroll systems, and Excel or similar tools
• Ability to follow standardized processes while identifying opportunities for improvement
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in , visit .

Hybrid working model:

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.

NO AGENCY CALLS, PLEASE.

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