Human Resources Analytics Specialist

Job Title: HR People Analytics Specialist

Location: Bengaluru

Experience: 5–10 years

Why should you choose us

Rakuten Symphony, a Rakuten Group company, is at the forefront of revolutionizing the mobile telco industry. We are building the next generation of cloud-based, international mobile services, leveraging the cutting-edge technology that powered Japan's newest mobile network. This is your opportunity to join a global team of innovators and shape the future of telecommunications. You will be part of a dynamic environment where your expertise directly contributes to integrating strategy, process, technology, and information to drive effectiveness, reduce costs, and enhance value for our customers. We offer a challenging yet rewarding career path, working with a diverse and talented team, and the chance to make a significant impact on a global scale.

About Rakuten Symphony:

Rakuten Symphony is a Rakuten Group company, providing global B2B services for the mobile telco industry and enabling next-generation, cloud-based, international mobile services. Building on the technology Rakuten used to launch Japan's newest mobile network, we are taking our mobile offering global. To support our ambitions to provide an innovative cloud native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development. Let's build the future of mobile telecommunications together!

About Rakuten Group, Inc.:

Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to approximately 1.5 billion members around the world. The Rakuten Group has over 27,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/(opens in a new tab)

Role Summary

The HR People Analytics professional will leverage data and analytics to generate actionable insights across the employee lifecycle. This role partners closely with HR Business Partners, COEs, and leadership to drive evidence-based workforce decisions related to hiring, engagement, performance, retention and HR process automation.

Key Responsibilities

People Analytics & Insights

• Design, develop, and maintain HR dashboards and reports covering:
• Workforce demographics
• Attrition & retention
• Hiring & time-to-fill
• Performance & productivity
• Engagement & employee experience
• Translate complex HR data into clear insights and recommendations for senior leadership.
• Conduct predictive and diagnostic analyses (e.g., attrition risk, flight risk modeling).

Data Management & Governance

• Ensure data accuracy, integrity, and consistency across HR systems (HRIS, ATS, LMS, PMS).
• Define and document HR data definitions, metrics, and reporting standards.
• Partner with IT/Data teams on data integration, automation, and system enhancements.

Business Partnering

• Collaborate with HRBPs and COEs (Talent, L&D, Rewards, HR Transformation) to support strategic initiatives.
• Provide ad-hoc analytics and deep dives for leadership and HR stakeholders.
• Support workforce planning and organizational design initiatives using data-driven insights.

Advanced Analytics & Tools

• Use statistical and analytical techniques (regression, trend analysis, segmentation).
• Build visualizations using tools such as Power BI, Tableau, or Excel.
• Leverage SQL, Python, or R (preferred) for deeper data analysis and automation.

Change & Capability Building

• Educate HR teams on data literacy and analytics-driven decision-making.
• Drive adoption of analytics outputs by storytelling with data.
• Continuously improve analytics maturity within HR.

Required Qualifications

Education

• Bachelor's degree in Analytics, Statistics, Mathematics, Psychology, HR, Business, or related field
• Master's degree (MBA / MS / M.Sc.) preferred

Experience & Skills

• 5+ years of experience in HR Analytics / People Analytics
• Strong understanding of HR processes and metrics
• Hands-on experience with:
• HRIS (Workday, SuccessFactors, Oracle, SAP, Darwinbox, etc.)
• BI tools (Power BI / Tableau)
• Advanced Excel
• Strong analytical, problem-solving, and storytelling skills
• Excellent stakeholder management and communication skills

Preferred Skills

• Experience with predictive analytics and statistical modeling
• Knowledge of DEI, engagement surveys, and performance analytics
• Exposure to automation tools, AI/ML use cases in HR analytics
• Experience working in large, multi-geography organizations

Key Competencies

• Data-driven thinking
• Business acumen
• Attention to detail
• Influencing without authority
• Confidentiality & ethical data usage

Success Measures

• Improved quality and timeliness of HR insights
• Adoption of analytics in leadership decision-making
• Reduction in attrition or improvement in workforce KPIs
• Stakeholder satisfaction with analytics support

RAKUTEN SHUGI PRINCIPLES:

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, always advance. Only be satisfied with complete success - Kaizen.
• Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
• Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
• Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
• Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.