Hub Head (Size 2Pac Sq Ft)
Value Stream Asset Operations
The overall objective of this role is to manage, oversee and direct all aspects of the Hubs operation Inventory, Pick-Pack & Delivery operations, and F&V Operations. The incumbent will establish processes for measuring, tracking, and driving continuous improvements while ensuring 100% adherence to prescribed SOPs across all sections. The role further entails reviewing existing metrics to improve the operations.
- Listing of Activities performed by the job holder to deliver the outcomes
Hub Operations
- Cost Centre Ownership with respect to Pick-Pack, Delivery, and Inventory Operations
- End to end monitoring of pick pack delivery ensuring the highest level of customer experience
- Hiring, training, development, and discipline of workforce
- Addressing of CX escalations and reverse logistics
- Engage with central teams for all Ops and Hub related actions
Inventory Operations
- Manage Inbound Operations
- Infrastructure support for all GRN and Inventory activities
- Prevention of Pilferage/shrinkage
- Oversee stock-in/ refilling processes
Additional Responsibilities
- Fresh Operations: Management of activities pertaining to F&V (Fruits and Vegetables) operations including receiving, grading and dispatch.
- Admin & Liaison: Manage Third party logistics (TPL), internal audits, Liaising with RWAs (and others external agencies), Consumables procurement and costing through Admin lead.
- Finance: Ensure scrutiny and approval of all hub invoices, and control on miscellaneous spends through petty cash.
- Manpower Management: Oversee and resolve employee escalations along with site HR team. Undertake employee welfare activities and strive to maintain discipline and productivity through necessary interventions.
- Projects & Facility Maintenance: Manage audit and approval of all projects, regular asset audit and maintenance activities.
Preferred Companies
- Blinkit
- Flipkart
- Ninja kart
- Amazona
- Country Delight
- Meesho
- Snapdeal
- Zomato/Swiggy
- Blinkit/Zepto
- IndiaMART
- Nykaa
- Outcomes & KPIs
- Hub P&L Targets (Actual vs Planned)
- Total orders Processed (Actual vs Planned)
- Hub running expenses (% of revenue) vs planned
- Inventory in hub () vs plan
- Inventory ageing in hub (days) vs plan
- On Time Delivery - Target Vs Achievement (%).
- Over all refund (%) vs Target
- Operations excellence initiatives implemented in Hub
- People Management/Development - (Employee Retention/Attrition) (%)
- Organization
- This role is a part of Operations team and reports to the Cluster/Regional Head.
- Hub Head has an organization comprising of Core Site Operations team (Delivery Operations, Inventory & F&V Operations) along with support functions including Admin, and site HR.
- Delegation of Authority
Activities
Primary Responsibility
Secondary Responsibility
- Set standards and objectives for hub and different departments
Yes
- Hub Operations Monitoring & Review
Yes
- Ensure compliance with companys policies and operational guidelines
Yes
Yes
- Financial management to ensure Hub are profitable and stay within budget
Yes
- Operations compliance monitoring & exception reporting
Yes
Yes
