Hso India - Renewal Management

HSO

India

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Posted 5 hours ago
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Job Description

Renewal Management – Responsibilities Outline

End‑to‑End Renewal Ownership
Own the full renewal lifecycle for all assigned customers from identification through execution and invoicing
Ensure timely, accurate, and compliant renewals across subscriptions, licenses, and agreements
Maintain renewal discipline to protect recurring revenue, continuity, and predictability
Renewal Pipeline & Forecast Management
Maintain a rolling renewal pipeline with clear visibility into timing, value, and risk
Align renewal close dates with contract and subscription terms
Support revenue forecasting and retention reporting in partnership with Sales Ops and Finance
Cross‑Functional Coordination
Partner closely with Sales, Finance, and Sales Operations to execute renewals efficiently
Coordinate with Account Managers on customer communication, pricing, and contract alignment
Escalate renewal risks, exceptions, or delays to leadership as needed
Subscription & Licensing Management
Manage renewals across:

CSP subscriptions
HSO IP subscriptions
ISV licenses
On‑premise products (e.g., GP, Business Central)

Validate renewal terms, quantities, pricing, and product alignment prior to execution
Ensure renewals reflect current customer usage and entitlements
CRM & Data Accuracy
Ensure renewal opportunities are accurately created and maintained in CRM
Validate required renewal fields (term, close date, revenue, contracts)
Maintain clean data to support forecasting, reporting, and compliance
Order Processing & Vendor Coordination
Place renewal orders with Microsoft and ISV vendors as applicable
Reconcile vendor confirmations and invoices against renewal terms
Coordinate with Finance to ensure timely and accurate customer invoicing
Revenue Retention & Risk Management
Identify at‑risk renewals early and support mitigation strategies
Track and resolve pricing, product, or entitlement discrepancies
Minimize churn and revenue leakage through proactive renewal management
Compliance & Contract Governance
Ensure all renewals align to executed agreements and MSAs
Confirm required documentation is stored in approved systems (e.g., SharePoint)
Support audit readiness and contractual compliance
Stakeholder & Customer Support
Act as a trusted operational point of contact for renewal questions
Support Sales with licensing complexity, quoting questions, and renewal structuring
Coordinate customer communications related to renewal timing and execution
Reporting & Continuous Improvement
Support renewal performance reporting (volume, value, timing, exceptions)
Identify process gaps, inefficiencies, or automation opportunities
Contribute to documentation, SOPs, and scalability improvements