HRO Helpdesk - Team Lead

HRO Helpdesk - Team Lead

Must-Have**

HR operations exposure

Minimum of a bachelor's degree in accounting, Finance or

Business Administration

Act as the primary expert for HR operations including

onboarding, employee data management, benefits administration,

and HR letters issuance

Strong focus on service and working in a service delivery

environment.

Define, document, and maintain HR standard operating

procedures (SOPs) and process flows

Strong influencing skills and teamwork skills

Ensure data integrity, audits, reporting accuracy, and compliance

with governance standards

Excellent verbal and written communication skills; delivers

engaging, informative, well thought out presentations

Analytical abilities, strong judgment and management skills,

ability to work effectively with Business, HR and IT Leaders.

Strong critical thinking skills

Good-to-Have • HR helpdesk exposure

Oracle HCM exposure

SN Responsibility of / Expectations from the Role

1 Understanding the process, ensuring efficient incident resolution and maintaining customer

satisfaction by monitoring performance, balancing workloads, acting as an escalation point,

and fostering a positive customer service culture

2 Coaching Team members, conducting One on ones

4 Provides or resolves risks, issues and decisions escalated to their level

5 Preparation of monthly SLA metrics, dashboards and other required reporting