About Us

Exotel is the emerging market's leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel's cloud-based product suite powers 50 million daily engagements across voice, video, and messaging channels. Exotel powers unified customer engagement to over 6,000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa.

Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju's, Urban Company, HDFC Bank, Zomato, OYO, etc.) manage their customer engagement with Exotel's suite of communication APIs, Ameyo's omnichannel contact centre (merger), and Cogno AI's conversational AI platform (acquisition) over the cloud. They're a $100 million Series D-funded company with $60 million in ARR.

Location: Bangalore

Role Overview

As an HR Business Partner, you will be the people strategist and trusted advisor to Exotel's tech and product teams. This role goes beyond transactional HR - you will influence org design, drive talent strategies, and build a high-performance culture that supports Exotel's rapid growth. You will work closely with business leaders to solve complex people challenges and ensure that Exotel's founding culture scales alongside its ambitions.

We seek a sharp, empathetic, and business-savvy HR professional who thrives in fast-paced environments, brings data to every conversation, and is passionate about building organisations where people do their best work.

Experience

HR Business Partnering

• 8-10 years of HR experience, with recent experience (last 3 years) from high-growth startups or companies( ideally from B2B companies)

• A proven track record of partnering with tech and product leaders on org design, workforce planning, and people strategy is a must

• Experience managing the full employee lifecycle - from onboarding and engagement to performance and offboarding.

Talent & Performance Management

• Demonstrated ability to design and run performance review cycles, calibrations, and succession planning.

• Experience building career frameworks and growth paths for engineering and product teams.

• Proven ability to manage both high performers and poor performers with fairness, data, and empathy.

Employee Engagement & Culture

• Experience designing and executing engagement programs that go beyond events - rooted in feedback, inclusion, and purpose.

• Has led change management initiatives in a fast-scaling or restructuring environment.

• Comfortable doing regular 1-1s with critical talent, identifying flight risks early, and escalating proactively.

Business Acumen

• Ability to create meaningful HR reports and dashboards that enable leaders to make proactive decisions.

• Strong understanding of attrition analytics, compensation benchmarking, and workforce planning.

• Familiarity with employment laws, HR compliance, and policy frameworks relevant to Indian tech companies.

What You Bring

• Business-First Mindset: You think like a business leader first, HR professional second - every person's decision connects to a business outcome.

• Proactive Problem Solving: You identify people's risks before they become problems and bring solutions, not just observations.

• Data-Driven Approach: You back your recommendations with data and create reports that drive action, not just awareness.

• Empathy at Scale: You build genuine relationships with employees and leaders while maintaining objectivity and professionalism.

• Adaptability: You are comfortable with ambiguity, can context-switch rapidly, and thrive without a playbook.

Leadership

• Stakeholder Management: Ability to influence and advise senior tech and product leaders without direct authority.

• Cross-Functional Collaboration: Work seamlessly with Talent Acquisition, L&D, HR Ops, and Finance to deliver integrated people solutions.

• Coaching & Development: Coach managers on performance conversations, team conflicts, and people leadership in a high-growth context.

• Culture Evangelism: Champion Exotel's values and ensure they are lived - not just displayed on walls - as the organisation scales.

• Mature Disagreement: Willing to push back on leaders when needed, but align and move forward once a direction is set.

What This Role Offers

• Strategic Impact: Be a key architect of Exotel's people strategy during a critical growth phase.

• Visibility: Work directly with senior leadership and have a seat at the table where important decisions are made.

• Innovation: Help build people practices that are ahead of the curve for an AI-first, cloud communications company.

• Growth: Significant opportunity to grow into a senior HR leadership role as Exotel scales.

• Culture: An inclusive, high-ownership environment where your ideas and initiatives truly shape the org