HR SysOps Lead Specialist (SAP Payroll)

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

The HR SysOps Lead Specialist (SAP Payroll) provides day‑to‑day functional payroll system support, with primary accountability for payroll reporting execution, reconciliation, analysis, and documentation.

This role strengthens payroll operational stability by delivering repeatable, high‑quality reporting, responding to ad hoc business requests, and documenting current‑state payroll configuration, schemas, and business rules to improve transparency, supportability, and long‑term maintainability.

The analyst partners closely with onshore Payroll SYSOPS leaders while remaining explicitly execution‑focused, ensuring strategic, compliance, and configuration decisions remain onshore.

Key Responsibilities

Primary Focus Area: Payroll Reporting & Functional Support (75–85%)

• Payroll Production Reporting & Analysis
• Execute scheduled and on‑demand payroll reports across all in‑scope payroll areas
• Deliver reconciliation, audit, variance, and compliance reporting aligned with payroll cycles
• Review and analyze new reporting or data requests; clarify requirements and validate outputs
• Maintain reporting calendars to ensure timely and predictable delivery
• Data Validation & Reconciliation
• Perform payroll data reconciliations between SAP Payroll and downstream systems
• Identify discrepancies, unexpected variances, or missing transactions
• Conduct initial root‑cause analysis and escalate findings with structured documentation
• Support validation of payroll true‑ups and adjustments
• Production Issue Identification
• Proactively monitor payroll results for recurring issues and emerging trends
• Maintain issue logs with supporting data and analysis
• Enable faster resolution by providing clear, evidence‑based insights to onshore teams
  
  

Secondary Focus Area: Documentation & Knowledge Enablement (15–25%)

• Payroll Configuration, Schema & Business Rules Documentation
• Document current‑state payroll configuration, including:
• Payroll schemas and rules (as‑is)
• Wage type usage and dependencies
• Key integration touchpoints and data flows
• Translate technical structures into clear, supportable documentation for operations and onboarding
• Maintain documentation as a single source of truth for payroll operational knowledge
  

Note: Documentation is strictly observational and referential; this role does not design, modify, or approve payroll configuration.

• Process Documentation & Continuous Improvement
• Create and maintain standard operating procedures (SOPs) for:
• Reporting execution
• Validation and reconciliation steps
• Issue logging and escalation
• Identify opportunities to standardize, simplify, and reduce manual effort
  

What You Need To Succeed (Minimum Qualifications)

Required Skills & Experience

Functional (Payroll)

• 7- 12 years of experience supporting payroll operations in a high‑volume, production environment
• Bachelor's degree in engineering, Computer Science, Information Science, Business/Management, Mathematics/Statistics, Economics, or other relevant quantitative field.
• Experience supporting payroll operations in a high volume, production environment
• Strong understanding of US SAP payroll data structures, including:
• Wage types and payroll results
• Payroll schemas and rules (as is understanding, not design authority)
• Retroactivity and payroll adjustments
• Hands on experience with payroll reporting, reconciliation, and audit support
• Ability to interpret payroll outputs and identify data anomalies, variances, or trends
• Understanding of payroll upstream and downstream dependencies (e.g., Time, Finance, interfaces)
  
  

Technical / Tools

• Experience with SAP Payroll reporting tools (preferred), including:
• SAP standard payroll reports
• Query based or custom reporting outputs
• Advanced Microsoft Excel skills:
• Pivot tables
• Data comparisons and reconciliations
• Variance analysis
• Ability to work effectively with large, complex datasets
• Experience documenting system configuration, data flows, and operational processe
  
  

Documentation & Knowledge Management

• Demonstrated ability to create clear, structured documentation, including:
• Current state payroll configuration and schemas (observational)
• Business rules and processing logic
• Standard operating procedures (SOPs)
• Ability to translate technical payroll concepts into supportable, operational documentation
• Experience contributing to knowledge transfer and onboarding enablement
  
  

Core Capabilities

• Strong attention to detail and commitment to data accuracy
• Analytical mindset with the ability to perform initial root cause analysis
• Ability to execute high volume, repeatable processes with consistency and discipline
• Strong organizational skills and ability to manage multiple concurrent deliverables
• Clear written communication skills, especially for documentation and issue summaries
  
  

Working Style & Collaboration

• Comfortable working in an offshore delivery model with onshore stakeholders
• Able to follow defined processes while identifying improvement opportunities
• Proactive in issue identification, documentation, and escalation
• Reliable execution partner during payroll cycles and critical timelines
  
  

Key Success Metrics

• Accuracy and timeliness of payroll reports and reconciliations
• Reduction in operational dependency on key individuals
• Completeness and usability of payroll documentation
• Improved audit readiness and issue resolution cycle time
  
  

Behavioral Competencies

• Lead initiatives with high accountability, create a collaborative environment with a solution-based approach.
• Serve as a trusted advisor and mentor for the team offering technical advice.
• Ability to communicate with precision, engaging team and stakeholders to build trust and reliable working relationships across cross-functional teams and geographies enabling organizational alignment.
• Ability to set priorities with the team by understanding interdependence, inspiring team members with consistent focus, quality output, and timelines.
• Constantly keep oneself updated on current technology & trends to drive innovative decisions through piloting forward-thinking approaches to complex problems in one's own area of work.
• Inquisitive to understand customer priorities and business challenges while creating value for technical solutions.
  
  

What Will Give You a Competitive Edge (Preferred Qualifications)

• About the Company

What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service.

Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor's 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune's World's Most Admired Companies list, marking its 13th consecutive year earning this distinction. Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.

About The Delta Technology Hub (DTH), Bangalore

The DTH is one of Delta Air Lines investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India). The Delta Technology Hub was a finalist for the iVolunteer Awards 2024/2025 in the Leader in Employee Volunteering category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program.

For more information, please visit www.deltatechhub.com

Why join

• Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
• Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
• Immerse yourself in an employee-centric culture.
• Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
• Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.