Position: HR Specialist
Location: Indore
Department Community Department
KRAs (Key Responsibility Areas)
1. Recruitment & Resource Management
- Hire for core Community roles: Creator Managers, Community Executives, and Support roles.
- Build and maintain a backup talent pool for all active roles.
- Align hiring strategy with upcoming IPs, campaigns, or creator requirements.
2. WFH Creators Onboarding & Payroll
- Handle onboarding of WFH creators, including collection of necessary documents and agreements.
- Maintain a tracker of deliverables, payout status, and project timelines.
- Coordinate with finance to process monthly payments, bonuses, and revisions.
3. Process Building & SOP Ownership
- Build smooth, clear processes for:
- Creator onboarding
- Campaign coordination
- Team feedback cycles
- Bonus & performance evaluation
- Regularly audit and improve these SOPs for scalability and ease-of-use.
- Ensure team-wide awareness and adoption of updated processes.
4. Performance Evaluation & Bonus Strategy
- Set up clear KPIs with team leads for each role.
- Track team performance on a weekly/monthly basis.
- Identify high-performers and work with leadership on bonus/reward strategies.
5. Grievance Handling & Culture Building
- Be the go-to person for any team or creator conflicts, burnout signals, or concerns.
- Mediate sensitive issues and escalate when necessary.
- Lead efforts to build a positive, open, and energetic department culture
6. Training & Development
- Identify learning needs across the department and organize regular training (e.g. content formats, platform trends, soft skills).
- Build a content bank or guidebook for new team members to ramp up faster
- Encourage internal sharing sessions and knowledge swaps.
7. Team Engagement & Morale
- Plan engaging activities theme days, game breaks, surprise recognitions.
- Celebrate team birthdays, personal milestones, and campaign wins.
- Keep the vibe high without letting performance slip.
8. WFH Creator Documentation
- Collect and manage contracts, NDAs, and ID proofs for all WFH creators.
- Maintain a secure database for documentation and ensure timely renewals/updates.
9. Exit & Transition Management
- Plan smooth exits with feedback, role handover, and learnings captured.
- Update backup plans accordingly and initiate re-hiring if required.
- Track exits to understand attrition trends and improve retention.
