HR Shared Services Specialist - Project Management

Job Complexity

• Completes a variety of routine and moderately complex projects, assignments, and tasks with a focus on process optimization and automation.
• Applies, analyzes, and interprets procedures within the functional area to identify opportunities for improvement and efficiency.
• Follows standard practices and procedures to analyze data and situations, enabling actionable insights and scalable solutions.
• Works proactively on problems within a limited scope, often identifying automation or streamlining opportunities.

Accountability

• Operates under defined policies and processes, with guidance from others as needed.
• Makes decisions within the department that support operational efficiency and project goals.
• Decisions typically impact the immediate team or department and involve selecting the best option from defined alternatives.
• Maintains a focus on cost and time management, initiating improvements that enhance project outcomes and documentation quality.
• Leads small intra-team projects, coordinating resources, timelines, and deliverables with a structured and organized approach.

Relationship Focus

• Builds stable working relationships within the department and across project teams.
• Collaborates effectively with stakeholders, seeking input and feedback to align on project objectives and process enhancements.
• Has limited but purposeful interaction with internal and/or external customers and suppliers.
• Networks within the function locally and globally to share best practices and support continuous improvement.
• Communicates detailed project and process information clearly and consistently.

Knowledge, Skills & Abilities

• Entry-level to early professional role with foundational knowledge of project management principles and tools.
• Understanding of process improvement methodologies and automation technologies within HR Shared Services or similar environments.
• Strong organizational and documentation skills, with the ability to track, report, and communicate project progress effectively.
• Applies company policies and procedures to resolve routine issues and support scalable solutions.
• Proficient in business English and able to adapt communication to local and global contexts.

Required Qualifications:

Education:

• Any Graduate Degree in Business Administration or equivalent.
• Any Postgraduate degree or an MBA.

Years of Experience

• Minimum 4-8 years of relevant experience in HR administration
• Preferably HR Shared Service Project Management experience.