HR Services Representative

Description: Job Description Respond To Customer Requests And Inquiries * Receive Request From Customer Through Inquiry Tool Or Other Communication Method * Enter Request Into Tracking Program, As Appropriate * Utilize The Knowledge Base Or Research Or Troubleshoot Request As Needed To Provide Answers And Clarifications To Improve First Resolution * Provide Requestor With Information, Or Refer Or Escalate To The Appropriate Resource Manage And Maintain Personnel And Organizational Records (Workday) * Receive Notification And Enter Request Into Tracking Program * Refer To The Standard Operating Procedure And Policy For The Applicable Process * Escalate Issues To Service Managers Or Other Appropriate Party, As Needed * Notify Applicable Parties Of Required Forms, Timelines, Questions, Etc. * Update The Relevant Hr System Of Record With Applicable Information (Workday) * Validate Data Changes In The Hr System Of Record (Workday) * Notify Applicable Parties Of Data Changes, As Needed Implement, Review, And Monitor Services * Receive Training From Service Manager Or Appropriate Party For New Or Changed Services * Receive Certification On Team Readiness * Monitor And Review Process Effectiveness And Ensure Service Level Agreements Criteria Are Met * Provide Input To Service Manager Regarding Changes, Gaps, Or Improvements, As Needed * Maintain Standard Operating Procedures And Knowledge Base Which Includes Identifying Repetitive Questions Or Requests That Can Be Addressed Through The Self-Service Model Support Hr System Transactions And Programs Across The Employee Lifecycle * Administer Changes To Worker Data, Such As personal information, Separation (For Defined Groups) * Administer Employment Data Tracking * Facilitate Position Management And New-Hire Processing In The Hris Tool * Hire And Maintain Non-Employee Workers * Provide Support And Coordinate Work Across Hr Functions Shift Timing- Permanent night shift Work Model- Onsite Job Posting Number of Positions 1