Skill required: Employee Services - Employee Data Process Design
Designation: HR Service Delivery Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do Job Description Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following: 1. In-depth understanding of HRO processes supported by Accenture Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free. 2. Drive Operational Excellence within Team and support OE Focal. Liaise with Operational Excellence Team as required. 3. Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. 4. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team 5. Escalate issues and seek advice when faced with complex issues/problems. 6. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing. 7. Creates a logical plan, realistic estimates and schedule for an activity or project segment. 8. Ensures progress, issues and agreements are properly documented and acted upon. 9. Assist Team with performing Root Cause Analysis on issues faced and suggest appropriate corrective and preventive actions. 10. Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required. 11. Participates in various Internal or Client initiatives related to Process. 12. Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date. 13. Actively participate in all process related business meeting in-person or virtually through conference calls. 14. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. 15. Participate in and/or support during Client visits. 16. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls 17. Must read, understand and analyze client process as per the business rules. Should become a People relations process expert within first 4 months. 18. Work collaboratively with all internal & Third party stakeholders to achieve Business goals.
What are we looking for Minimum Graduate Experience
- At least 5 years of HR Experience
- Employee Workforce administration experience a plus
- Workday Experience a plus
- HR Domain certification would be a plus
- Strong MS Office and Excel skills
- Proficient with Operational Excellence Practices
- A minimum of 2 years of prior people management experience
- Knowledge/Skills Requirements:
- Good organizational & prioritisation skills.
- Analytical and problem-solving skills.
- Multi-cultural awareness.
- Passion for customer service.
- Team player.
- Results & detail-oriented
- Focus on high data accuracy.
- Quality driven – in communications and all system transactions.
- Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
- Good written and verbal skills. Strong English language communication skills Excellent Customer Service skills Core Competencies –
- Professional Qualities
- Good oral and written communication skills
- Ability to identify and effectively use resources
- Excellent customer service skills
- Operational Excellence skills Working Conditions – US Hours
- Shift timings (7am – 3pm ET,/ 5:30pm -1am IST) (1pm to 9pm ET/ 11:30pm – 7am IST)
- Candidate should be willing to work in Rotational Night shifts. Roles and Responsibilities:
- Job Description Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following: 1. In-depth understanding of HRO processes supported by Accenture Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free. 2. Drive Operational Excellence within Team and support OE Focal. Liaise with Operational Excellence Team as required. 3. Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. 4. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. 5. Escalate issues and seek advice when faced with complex issues/problems. 6. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing. 7. Creates a logical plan, realistic estimates and schedule for an activity or project segment. 8. Ensures progress, issues and agreements are properly documented and acted upon. 9. Assist Team with performing Root Cause Analysis on issues faced and suggest appropriate corrective and preventive actions. 10. Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required. 11. Participates in various Internal or Client initiatives related to Process. 12. Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date. 13. Actively participate in all process related business meeting in-person or virtually through conference calls. 14. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. 15. Participate in and/or support during Client visits. 16. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls 17. Must read, understand and analyze client process as per the business rules. Should become a People relations process expert within first 4 months. 18. Work collaboratively with all internal & Third party stakeholders to achieve Business goals., Any Graduation
