HR Service Delivery New Associate

Skill required: Compensation & Benefits - Compensation Administration Process Design

Designation: HR Service Delivery New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do Job Role / Purpose of the Job: The HR Shared Services (HRSS) New Associate – CL13 provides transactional HR support across the employee lifecycle. The role is responsible for processing HR requests, maintaining employee data accuracy, and responding to employee and manager queries in line with defined service level agreements (SLAs), quality standards, and compliance requirements. The associate works within established HR processes and systems to deliver consistent and positive employee experience. Education Qualification:

Bachelor's degree (Any discipline) Experience:

0–1 year of experience in HR operations, shared services, or customer support

Freshers with relevant HR exposure or internships may be considered Primary Responsibilities / Accountabilities:

Read, understand and analyze client processes as per the business rules

Execute the process accurately and timely as a hands-on processor

Escalate issues and seek advice when faced with complex issues/problems

Participate in client conference calls and understand the process change

Ensure LWI's are followed and updated regularly and train the team members on process updates

Understand Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control

Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls

Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent

Update process metrics Required Skills

Basic to working knowledge of HR operations and employee lifecycle processes

Exposure to HR systems such as Workday and case management tools (e.g., ServiceNow)

Strong attention to detail and data accuracy

Good written and verbal communication skills

Customer centric mindset with ability to work in an SLA driven environment

Resilient and able to work under pressure

Teamwork & collaboration

Multi-cultural awareness What are we looking for Preferred Skills

Prior experience in HR Shared Services or HR Operations

Understanding compliance, controls, and data privacy requirements

Knowledge of SuccessFactors, SAP would be a plus Interaction with Business / Client Employees / Customers: Yes - Client Employees Voice / Data: Voice and Data Voice Versant Required: Yes If yes, Cut off: 55 CD Voice round required: No if Versant scores are met Written Versant test Required: Yes If yes, Cut off: 55 Shift Timings: Candidate should be willing to work in rotational shifts Base Location: Bengaluru Working Model: Work from Office. Hybrid - Later to be confirmed Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your primary interaction is within your own team and your direct supervisor

In this role you will be given detailed instructions on all tasks

The decisions that you make impact your own work and are closely supervised

You will be an individual contributor as a part of a team with a predetermined, narrow scope of work

Please note that this role may require you to work in rotational shifts

Any Graduation