Skill required: Employee Services - Employee Data Process Design
Designation: HR Service Delivery Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services refer to the support and resources provided by an organization to its employees. This includes HR assistance, payroll processing, benefits administration, training programs, and wellness initiatives. The goal is to enhance employee satisfaction, productivity, and overall well-being. The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.
What are we looking for Qulaification: Graduate Point of contact and owner of their respective processes. GPOs are the process leads and alongside their respective Process Matter Experts (PME) teams, will drive the activities and deliverables for their respective process areas.
Roles and Responsibilities: The following table lists the GPO key responsibilities for each major phase of the client project: Global Design:
- Provide end to end process expertise input to the process team's global design preparation
- Drive and compile leading practices, and process design considerations incorporating build to operate efficiency design principles
- Provide input into the technology enablement (Workday) and assist in identifying automation opportunities and address process administration gaps
- Provide input, where needed on service delivery components needed for policy harmonization
- Participate in global design authority discussions and provide input to any service delivery components
- Work with the PMEs to document process narratives and localization requirements needed for SOP creation Localization:
- Compile localization practices to help with localization preparation
- Participate in the localization sessions and provide leading practice input in administering local processes Testing:
- Provide input and compile end to end process scenarios
- Participate in testing end to end processes in order to get familiarization of various system and process scenarios for SOP creation Standard Operating Procedures Build:
- Lead the SOP build for each process area
- Manage the Process Matter Experts in building out SOP
- Work with their client counterparts to review and validate completeness of SOP content Training and Service Rehearsals:
- Lead the training and service rehearsal activities for their process areas
- Train BPO process SMEs
- Help the transition management teams to plan, coordinate and monitor successful execution of training and SRT
- Monitor training and service rehearsal results and progress and help the transition team resolve issues and gaps Cutover and Ongoing Operations:
- Work with the transition teams during the cutover phase to execute process cutover activities
- Lead ongoing continuous process improvement analyses and monitoring of process-specific KPIs
- Ideate, test and develop potential Analytics opportunities enabling creation of Client business value
- Provide ongoing coaching to PMEs and the BPO process teams, Any Graduation
