HR Service Delivery Associate Manager

Skill required: Employee Services - Employee Data Process Design

Designation: HR Service Delivery Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do

• This role is responsible for the results of the Service Line activities to both Accenture and Client.
• To ensure all the contractually agreed SLA and process steps are followed by the team members with accuracy.
• Accountable for ongoing management of effective client service relationship within the service line.
• Develops new approaches and processes.
• Interfaces with other team leads, management and client staff and ensures good working relationships.
• Provide scalable HR Operation services What are we looking for
• 12+ years of overall HR experiece
• 10 +years experience in Employee & Org Data Management experience preferably on a Cloud ERP.
• 9+ years of team handling Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels
• Self driven
• Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.
• Advanced leadership and coaching skills
• Resilient and able to work under pressure
• Good organizational, prioritization and multi-tasking skills in order to deliver to deadlines
• Continuous improvement mindset
• Demonstrate high levels of confidentiality
• Team Work & collaboration
• Excellent Team Management Skills
• Excellent communication & Customer Service skills
• Strong MS Office and Excel skills
• Essentials:
• Bachelor's degree (Any decipline) Desirable:
• Post graduate in human resources or related discipline
• Certification in Success Factors Employee Central Module
• HR Domain Certification
• Extensive and demonstrable experience of Hire to Retire HR Operations Processes
• HR Service Delivery Experience
• Multi-cultural awareness.
• Strong MS Office and Excel skills
• Proficient with Business Excellence Practices
• Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique.
• English language proficiency: Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly
• Proven track record of leading HR Operations team.
• Knowledge and experience of HR Systems
• Problem solving skills (Analytical skills / Collabrative thinking/ Adaptable to change) Desirable :
• HR Domain certification Roles and Responsibilities:
• Operational Management : Act as a subject matter expert for the unit Accountable for the delivery of contracted services within the assigned service line. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. . Participate in the establishment and development of the Operations, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client Initiate, design and implement business process excellence improvements Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers Design and implement the procedures and principles for daily operations across the service line leveraging previous HR outsourcing experience to provide a differentiated service to the client
• Comply with all Client and Accenture Data Security/ Data Protection and Quality requirements. Implement the necessary reporting and governance arrangements to ensure effective management controls are established to oversee effective and efficient operation of the service line. Acts as the escalation point for problems/issues within the service line. Ensure right staffing levels within the service line to deliver business results. Identify and implement procedural & policy improvements on an ongoing basis to improve the operation of the assigned service line & contribute to the advancement of the clients Team Development :- Actively looks for ways to grow skills and experience within the Service Line. Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required. Assist Team with performing Root Cause Analysis on issues faced and suggest appropriate corrective and preventive actions. Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments
• Enhance team moral and engagement level thorough team bonding exercises and activities. Liaise with local PPA's and Human Resources Team on driving key People initiatives.
• Keep the team engaged and motivated. Have succession planning in place. Actively drive & particpate in Team and Organizational events.