Job Description
Job Summary
The role entails managing Tier 1 and Tier 2 employee service requests forwarded by the CoE or Business HR, and addressing complex employee queries pertaining to employee administration & benefits. This involves leveraging expertise in employee services to ensure all administrative processes align with business strategy and resource requirements.
Job Description:
Ensure relevant processes are delivered effectively and always provides excellent customer services, ensure all key results are achieved for Employee Services scope
Carry out Employee Services requests sent by the business as well as answers employee queries
Provide Employee Services related expertise, ensuring that all administration processes are conducted and aligned to business strategy and resourcing needs
Work closely with HRBPs and CoEs to deliver HR strategy, processes, and ad hoc project support assigned by Line Manager and Operation Lead
Use HR procedures and guidance available to them to administer the processing of data changes, entry, and workflow within technology solutions
Monitor own performance against service standards to ensure that support and services are provided in line with established SLAs & measurables
Maintain data configuration ensuring employee data sync between SuccessFactors and other HR systems
Ensure the confidentiality of personnel records in close coordination with HR technology lead and ensures that the appropriate security is in place for accessing HR data
Deliver the regular reconciliation of HR data
Ability to improve specialist services and processes and manage appropriately
Deliver data management services to meet established targets through continuous evaluation, quality assurance and focused improvement efforts
Job Requirements
Minimum degree in Human Resources, Business Administration or equivalent
Fluency in Japanese and English is a must
Attention to details and ability to produce accurate work
Good knowledge in Microsoft Excel
Strong work ethic with a positive attitude and good analytical skills
Strong customer service mind set with good communication and excellent problem-solving skills
Possesses high degree of professionalism, patient, and grace in servicing clients
Resourceful, proactive, attentive to details and a good team player
Experienced with Regional HRSS, SuccessFactor is a plus
Strong in data management & HR processes are added advantage
Willing to support on Public Holidays on a rotation basis
