HR Relationship Manager
Key Responsibilities
1) Employee Lifecycle Management (E2E)
- Own onboarding-to-exit processes: offer & pre-joining, background verification, documentation, induction, probation confirmation, attendance, transfers, promotions, separations.
- Manage lifecycle transactions in the HRMS ensure TAT, accuracy, and audit readiness.
- Oversee benefits & payroll inputs (new joiners, changes, LOPs, exits) with Finance/Payroll.
- Ensure timely issuance of letters: appointment, confirmation, increment, transfer, exit/relieving.
- Drive employee data integrity and master data governance (org structure, job codes, grades).
2) HRMS Implementation & Administration
- Lead/coordinate HRMS rollouts, module implementations, upgrades, and integrations (core HR, recruitment, onboarding, time & attendance, payroll interface, performance, LMS, workflows, self-service).
- Translate business needs into system requirements, BRDs/user stories manage UAT, cutover, and hypercare.
- Create SOPs, training materials, and drive adoption of employee/manager self-service (ESS/MSS).
- Liaise with vendors and IT on SLAs, issue resolution, and release management.
3) Automation & Digitization
- Assess manual processes design and deploy automation (workflows, e-forms, RPA, APIs).
- Digitize records and implement e-signature, document management, and case/ticketing systems.
- Build low-code dashboards and standardized reports to reduce manual effort and errors.
4) HR Operations Excellence & Compliance
- Define and maintain SOPs, RACI, and service catalogs run periodic process audits.
- Ensure compliance with applicable labour laws and internal policies maintain audit documentation.
- Partner with Internal Audit/Legal for remediation and continuous control improvements.
- Manage vendor contracts (BGC, benefits, HRMS) and track commercial SLAs.
5) Data, Analytics & Reporting
- Own HR data quality and governance perform reconciliations and periodic audits.
- Publish operational MIS: headcount, joins/exits, attrition, TATs, payroll input accuracy, leave & attendance, probation, transfers.
- Provide insights to support workforce planning and decision-making.
6) Stakeholder Management & Service Delivery
- Act as the escalation point for critical HR operations queries.
- Collaborate with HRBPs, Talent Acquisition, Finance, and IT to enable smooth operations.
Education
- Bachelor's degree required MBA/PGDM in HR preferred.
Experience
- 10-15 years with proven leadership of HR Ops and system implementations.
- HRMS: SAP SuccessFactors, Oracle HCM, Workday, Darwinbox, PeopleStrong, or similar.
- Reporting: Excel (advanced), Power BI/Tableau (preferred).
- Workflow/Automation: ServiceNow, Power Automate, low-code platforms, RPA (Preferred)
- Excellent communication, vendor management, and service orientation.
