Job Description
Job Description
- Lead, Shared Services (US, UK, Europe) Qualifications and Experience
- Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
- 10+ years of experience in shared services, operations, or a similar role.
- Proven track record of leading and managing large, cross-functional teams.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Experience in implementing process improvement initiatives and leveraging technology to drive efficiency.
- Deep understanding of financial management and budgeting principles.
- Ability to work under pressure and meet tight deadlines.
- Preferred Qualifications - MBA or advanced degree in a relevant field.
- Experience in a multinational or global organization.
- Certification in Lean Six Sigma or a similar process improvement methodology.
Strategic Leadership
- Develop and execute a strategic vision for Shared Services operations in the US, UK, and Europe, aligned with the company's objectives.
- Identify opportunities for operational excellence, cost reduction.
- Implement innovative solutions to drive business performance and enhance customer satisfaction.
Operational Excellence
- Oversee the day-to-day operations of Shared Services, ensuring efficient and effective delivery of services.
- Implement best practices and operational frameworks to optimize efficiency, quality, and cost-effectiveness.
- Monitor and analyze key performance indicators (KPIs) to measure operational performance and drive continuous improvement.
Talent Management
- Lead, develop, and motivate a high-performing team, providing mentorship, coaching, and professional development opportunities.
- Foster a positive, inclusive, and collaborative work environment that empowers employees.
- Hire, and retain top talent to strengthen the team's capabilities.
Stakeholder Management
- Build strong relationships with key stakeholders, including senior leadership, business unit heads, and global counterparts.
- Collaborate effectively to understand business needs, align priorities, and deliver exceptional service.
- Proactively identify and address potential issues, ensuring smooth operations and stakeholder satisfaction.
Continuous Improvement
- Drive initiatives to streamline processes, automate workflows, and leverage technology to enhance service delivery.
- Foster a culture of innovation and continuous improvement, encouraging team members to propose and implement new ideas.
- Utilize data-driven insights to identify opportunities for optimization and transformation.
Risk Management and Compliance
- Ensure strict adherence to regulatory requirements, data security standards, and company policies.
- Implement robust risk management processes to mitigate potential risks and ensure compliance.
- Stay updated on industry trends and emerging risks to proactively address challenges.
Financial Management
- Develop and manage the annual budget for Shared Services, ensuring efficient allocation of resources and cost control.
- Monitor financial performance, identify cost-saving opportunities, and drive operational efficiency.
Change Management
- Lead and manage change initiatives effectively, communicating clearly and addressing concerns.
- Promote a culture of adaptability and resilience to navigate evolving business needs
Responsibilities
Qualifications
NA
About Us
At Zensar, we're
experience-led everything. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose:
Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is
ONE with Client - a set of four core values that reflect who we are and how we work:
One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
