HR Operations Specialist

HR Operations

• Manage day-to-day operational matters throughout the employee cycle, including onboarding, transfer, job change, offboarding, etc. Coverage includes employees and contingent workers.
• Day-to-day operational matters include data entry, benefits enrollment, leave balance calculation, etc.
• Address and resolve employee queries regarding People policies and Workday workflows, escalating complex cases to relevant subject matter experts.
• Partner closely with internal teams (HRBPs, HR Systems, Talent Acquisition) and regional entities to maintain agreed Service Level Agreements (SLAs).
• Liaise with external stakeholders (e.g. vendors) for data reconciliation and employee queries.
• Ensure committed service level agreements are met.
• Understand HR Operations processes in the other countries and support the other entities teams if required.

HR Business Partnering & Organizational Support

• Provide administrative and logistical coordination for organizational restructures and change management programs.
• Participate in continuous process improvements, HR digitisation initiatives, and ad-hoc HR projects.

Compensation & Benefits (C&B) Operations

• Oversee day-to-day C&B operations, including medical insurance enrollment, flex-benefits administration, and statutory leave management.
• Support the execution of key reward programs, such as annual salary review cycles, performance bonus payouts, equity program administration, and performance management reviews.
• Liaise with external C&B vendors, insurance brokers, and providers for data reconciliation, invoice verification, and operational issue resolution.

Role Requirements:

• Minimum Diploma Degree in Human Resource Management or business or related field would be an advantage
• At least 6 years of experience in HR operations with exposure to C&B administration.
• Hands-on proficiency in Workday is required, specifically in managing full employee lifecycle transactions and performing Workday EIB data loads.
• Good knowledge of Singapore statutory regulations and Employment Act
• Has an eye for detail, strong attention to confidentiality, process and efficiency
• Ability to manage and resolve operational issues in a timely and detailed manner
• Proficient in Google Suite, Microsoft Office suite of applications
• Enjoy working in a fast paced and dynamic environment
• Good interpersonal and communication skills
• Resourceful, analytical and a proactive team player plus the willingness to step up to do more outside assigned scope